Jordan A. Email & Phone Number

Denver, Colorado, United States

As a Professional Services Technician II, I handle project tickets, tasks, and professional services, focusing on desktop deployments, server migrations and upgrades, and network infrastructure refreshes. I excel in troubleshooting Tier 2 technical issues, including but not limited to PC support and networking, while delivering excellent customer service. I manage remote and onsite services, ensuring clear communication and real-time documentation. My role also involves regular travel for onsite client visits, building strong customer relationships, and maintaining up-to-date processes and client documentation. In this role, I aim to improve client experiences, streamline IT operations, and stay updated on new technologies and product solutions.

Denver, Colorado, United States

As a Deployment Specialist, I lead desktop and laptop migrations, imaging, software installation, and peripheral setup. I excel in skillfully configuring and optimizing Windows workstations, strategically managing user accounts, and effectively tackling and resolving a spectrum of deployment-related challenges. With a strong focus on customer satisfaction, I ensure thorough client communication, proper equipment installation, real-time documentation of work completed, and information learned. My expertise also extends to BCDR monitoring and collaborating with vendors when needed. My goal is to streamline deployments, enhance user experiences, and contribute to efficient IT operations.

Denver, Colorado, United States

I was hired as a Full-Time employee with the purpose of broadening and enhancing my job responsibilities.

A+ Certificate, Information Technology

Horticulture And Business Management, Landscape Design