AI Software for Professional Accountants.

- Led and mentored a high-performing team of software developers, fostering a collaborative and innovative work environment.- Guided the development of a new investment platform, swiftly navigating from inception to deployment in just 7 months.- Identified and sourced third-party vendors to supplement in-house capabilities. Negotiating contracts to ensure quality and budget compliance.- Facilitated communication and coordination between technical and non-technical stakeholders to prioritize tasks and resolve issues effectively.- Encouraged a culture of continuous improvement and innovation within the technology team, encouraging experimentation and adoption of emerging technologies.- In response to evolving business needs, assumed additional responsibilities encompassing network and IT administration, including the management of AWS and Microsoft 365 platforms. Ensured seamless operation of critical infrastructure to support ongoing business operations.- Conceptualized, wire-framed, and prototyped an innovative iOS mobile application for smart apartments.

- Developed and maintained a feature-rich CRM platform for iOS, watchOS, and tvOS, leveraging Swift, UIKit, Core Graphics, Core Animation, MapKit, Realm, and other iOS frameworks.- Implemented UI/UX designs that adhere to iOS design principles and guidelines, ensuring an intuitive and visually appealing user experience.- Adapted quickly to changing requirements and feedback from users, ensuring that the CRM application met the evolving needs of small businesses.- Optimized performance and functionality of the iOS application, enhancing user experience and satisfaction.- Built a technology stack on Digital Ocean’s cloud platform using PHP, Redis, MySQL, and Linux.- Managed integrations with multiple third-party systems to enhance the functionality and interoperability of the CRM platform.- Consistently enhanced and fortified our technology stack, prioritizing ongoing improvements in security and reliability to fortify our services.- Stayed current with the latest updates and advancements in Apple's technologies and frameworks, ensuring our iOS CRM application remained at the forefront of innovation.

- Provided exceptional technical support and assistance to customers via phone and chat, resolving inquiries related to Mac, iPhone, iPod, iPad, iTunes, and Apple accounts.- Maintained a consistently high customer satisfaction rate of 90% or above through effective communication and troubleshooting skills.- Stayed updated with the latest Apple products, updates, and troubleshooting techniques through ongoing training and self-directed learning.- Ensured accurate documentation and logging of customer interactions and technical solutions to facilitate future interactions with support.- Conducted follow-ups with customers as needed to provide ongoing support, fostering positive customer relationships and loyalty.- Offered support and guidance to fellow advisors in troubleshooting complex technical issues and navigating challenging customer interactions, leveraging expertise to find effective solutions and maintain customer satisfaction.