Procure transportation services by negotiating rates and securing cost-effective shipping solutions for 60+ high-value accounts in freight transportation operations.Surpassing monthly sales goals by an average of 445%.Master industry software and technology to track shipments, monitor inventory levels, and generate reports, while also providing clients with visibility into their shipments.Analyze market trends and negotiate favorable rates with carriers, resulting in cost savings of 10%.Manage complex freight projects, coordinating multi-modal transportation, and overseeing customs clearance.Implement a CRM system to streamline communication and improve customer relationship management.Customize logistics solutions for clients through strategic procurement efforts, optimizing transportation routes, and reducing transit times to meet client-specific requirements.

Provided full tableside service in busy, upscale restaurants seasonally in the states of Utah, Washington, and Montana.Guided guests’ dining experiences with suggestions to fulfill guests’ needs and interests while also increasing organizational profits by 20% on average per guest by promoting specialty items and wine selections.Exemplified strong, supportive, and professional relationships with team members in both the front of house and back of house to assure a positive work environment. Provided strong attention to detail to stay up-to-date on menu changes to offer current and accurate information to optimize customer dining experience and preferences.

Assisted the Location Manager in oversight of all hotel operating divisions and staff, assuring efficient and profitable operations for a property that averaged over $2.5 million per month from June through September.Honed public speaking skills by providing ongoing training and support for 175+ staff members across all departments as needed.Resolved guest and employee concerns tactfully and in a timely manner.Collaborated with Human Resources to assist with employee transfers, promotions, coaching, disciplinary action, terminations, etc.Assisted with assimilating employees upon arrival, including check-in, on-boarding, and orientation.Oversaw employee housing assignments, including dorm agreements, upholding policy and expectations, and conducting routine dorm inspections.

Worked independently to process cash deposits for businesses in West Glacier & St. Mary Village, maintained accurate records of accounts receivable, and generated financial reports.Collected and summarized timekeeping information, obtained supervisory approval of time card discrepancies, processed and closed periodic payrolls, and issued paychecksProcessed direct deposit payments, employment verifications, employee advances and paybacks.Distributed reports for tips, compensation, garnishments, and deductions.

Managed over 500 domestic and international accounts, generating $3.7 million in sales in 2016.Established and maintained strong customer relationships with doctors and their assistants, providing first-class customer service as needed.Strategically planned and executed mailers and promotions to spark new membership interest.Handpicked to attend meetings and tradeshows to professionally represent G&H.Contacted and qualified leads that materialized into appointments to close sales or introduce products to new customers.Recovered dozens of declining accounts through strong customer service and intentional relationship building.Tracked sales for each individual customer to identify growth opportunities and promote data-driven forecasting and communication plans.

Taught English to beginner, intermediate, and advanced level Chinese students ages 3 to 11, managing 6 classrooms with a total of 75 students.Created a trusting and exciting atmosphere, incorporating multiple learning styles to ensure every student had the opportunity to thrive.Strengthened curriculum building skills, providing lesson plans that were appropriate to students’ learning abilities and tailored to specific needs and interests.Conducted demonstration lessons to attract prospective new students and grow the program.Assisted in the training and personal development of new teachers.Utilized classroom management skills to encourage appropriate behavior and enforced disciplinary action as needed.

Greeted and assisted customers, providing customer service by presenting pricing, preparing contracts and processing transactions in POS and inventory systems.Helped customers select products that meet their unique lifestyles, while creating and building long-lasting relationships with these customers.Continued follow up with customers to ensure terrific customer service after the sale.Assisted in maintaining a clean showroom floor, accessorizing and reorganizing the floor, unloading product from trucks and unloading product for customer load outs.Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and store security.Researched and gained information on new products to improve personal knowledge that would help improve personal sales goals.

Co-supervised on a team to effectively manage a residence hall of 420 first year students.Managed a university residence hall floor of ethnically diverse undergraduate students.Maintained all bulletin boards and fliers with accurate, up-to-date, and useful information.Counseled students on various personal and academic issues.Enforced University policies regarding student safety and conduct.

Co-managed the launch and management of Ciao Italia (Italy Exhibition).• Approximate budget of $75,000.Created and implemented new and dynamic programming for 850,000 guests in attendance.Ensured youth engagement through Venetian mask making activities and bocce ball lessons.Oversaw exhibit installation.• Installation included an Indy 500 race car, Ducati motorcycle, bocce ball court, 36’ long gondola from Venice, bistro sets, café, events stage, backdrops of Italian destinations, the Little Eataly Italian restaurant, Italian artifacts on display, a wine press and a pergola.Developed and managed the daily activities schedule.• Daily activities included a variety of activities such as the Melchior Marionette puppet show, Indianapolis Opera, bocce ball lessons and a singing gondolier.Provided on-site assistance as needed.Implemented additional programs during the Indiana State Fair as needed.Fulfilled logistical needs for the exhibit.

Co-supervised on a team to effectively manage residence halls of 200 to 400 first year students.Assisted students' with their transition from high school to college in regards to their academic success.Tutored and assisted freshman residents with class work at Indiana State University.Planned and implemented academic based programs to educate residents on personal, educational and community growth.Assisted with the selection of newly appointed student staff members.