Jordan Bowlin Email and Phone Number

- Managed AWS-based infrastructure using services such as EC2, S3, RDS, and IAM, enhancing system reliability and scalability.- Assisted with monthly disaster recovery simulations, identifying improvement areas and refining client procedures. Collaborated with stakeholders to optimize CloudFormation deployments, Kubernetes rollouts, and documentation processes, resulting in more robust disaster recovery plans.- Contributed to the creation of managed Kubernetes service offerings, including designing and implementing deployment strategies, and managing customer clusters. Actively pursuing Kubernetes Admin certification to enhance expertise and stay current with industry best practices.- Automated AWS account administration tasks using Python, developing a script to monitor and flag EBS volume snapshots older than 90 days, streamlining administrative processes and ensuring timely management.- Collaborated with cross-functional teams to deploy and manage cloud infrastructure, troubleshoot issues, and implement solutions that enhanced performance and security, demonstrating effective teamwork and problem-solving skills.- Partnered with Security and Compliance engineers to review and adjust compliance reporting, ensuring customer accounts met compliance standards and maintained security posture.- Standardized customer onboarding and off-boarding procedures, establishing consistent timelines and working with key teams to ensure seamless transitions and improved client satisfaction.

- Manage and plan all major Operations and Support projects, including:– Relocation of the company’s physical office space. Identifying the company’s needs to source construction contractors, IT vendors, and movers to provide efficient and cost-effective solutions to the executive team. Once in our new location, I worked with the DevOps team to identify and deploy workstation, networking, A/V, and security solutions.– Company name change from Gateway Blend to Quillt Media, LLC utilizing appropriate project management techniques. This included drafting a release plan, guiding team members through the transition, notifying third party vendors, and updating all back-end systems. This was all performed with no downtime.- Assist Help Desk technicians with daily tasks, researching and identifying IT needs, and supporting troubleshooting when service escalation is required as the final escalation path- Support with upkeep of office infrastructure, networking, A/V and communication platforms- Oversee Atlassian administration including Jira, Confluence & BitBucket- Reorganized entire internal documentation system within Confluence utilizing Divio’s Grand Unified Theory of Documentation- Work with DevOps Engineer to perform daily releases, QA, and infrastructure development, ensuring they are utilizing AWS' well-architected guidelines- Research software, hardware, and services as needed to stay up on the latest trends- Coordinate scheduling of maintenance windows with the necessary stakeholders and executive members- Collaborated with engineers and HelpDesk to create a custom Slackbot for Help Desk needs, allowing users to choose their issues and providing the appropriate resources for queries and problems

- Monitored and supported all front and back-end IT needs for all internal customers– from entry-level writers to director and executive level team members. IT support included Atlassian and Google Workspace administration, AWS cloud storage solutions, and hardware and software troubleshooting. Additional responsibilities included onboarding and off-boarding all employees, as well as creating and updating training and presentations for new hires.

- Management role focused on repairing relationships and devices for all Apple customers. Conducted repairs on all iOS and MacOS devices, utilized reporting to improve customer satisfaction and technical metrics to the top five in the market, and designed an internal learning program utilized in training over 250 technicians to achieve the highest pass rate in the market for certification exams.