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Start Up Grit • Enterprise Polish • Customer Success EvangelistCustomer Experience professional with 15+ years experience in SaaS, Sales, & Success. I pride myself on core values of integrity, attitude, patience, and empathy. This blend of experience and values has granted me the finesse to build partnerships and drive strategy at any level. Motivated by challenging use cases, herding cats and proving value...for best results, just add urgency.
Outreach
View- Website:
- outreach.io
- Company phone:
- 1(888) 938-7356
- Company email:
- hello@outreach.io
-
Senior Enterprise Customer Success ManagerOutreach Aug 2024 - PresentSeattle, Washington, Us
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Mental Health & WellnessCareer Break Apr 2024 - Aug 2024Took time off to refill my own cup, spend time with my wife, two young daughters and two dogs while we relocated from the Bay to LA.
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Principal Customer Success Manager.Zendesk Sep 2022 - Apr 2024San Francisco, California, Us -
Sr. Customer Success ExecutiveZendesk Mar 2021 - Sep 2022San Francisco, California, Us
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Head Of Customer SuccessBrightback Aug 2020 - Feb 2021San Francisco, California, Us -
Strategic Customer Success ManagerBrightback Oct 2019 - Aug 2020San Francisco, California, Us
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Customer Success ExecutiveZendesk Jul 2015 - Aug 2018San Francisco, California, UsOwned relationships, strategy, and product health for 10-15 of Zendesk’s top accounts.
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Senior Customer Success ConsultantZendesk Jan 2015 - Jul 2015San Francisco, California, UsFounded Success Consultant team. Executed tactical and strategic plans for 25-30 SMB-MM customers.
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Customer Success ManagerZendesk Apr 2013 - Jan 2015San Francisco, California, UsFirst CSM hired at Zendesk. Provided implementation launch guidance for new customers.
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Customer Account ManagerZendesk Oct 2012 - Apr 2013San Francisco, California, Us-Strategically managed 250-300 SMB & MM accounts-Upsold & upgraded accounts, added new divisions, and grew partnerships-Provided post launch consultative support for the duration of the customer lifecycle
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Manager, Customer SuccessFuze Box Feb 2012 - Oct 2012Boston, Ma, Us-Grew and managed small team of Customer Success Managers-Directed all corporate account management-Coordinated all corporate renewals, upsells, and annual conversions-Served vital functions in the fulfillment of Sales Operations, Customer Support, and Marketing initiatives to drive customer success. -
Customer Success ManagerFuze Box Dec 2010 - Feb 2012Boston, Ma, Us-First CSM hired by Fuze-Implemented and deployed over 200 corporate, mid market, and enterprise clients from 2011-2012.-Kept churn rate below 4% -Maximized per account profit through strategic management and growth-Served as L2 support for premier accounts
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National Account ExecutiveMaps.Com Jun 2008 - Jun 2009Santa Barbara, California, Us -
Account ExecutiveSanta Barbara News Press Apr 2006 - Jun 2008
Jordan Brower Skills
Jordan Brower Education Details
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Uc Santa BarbaraArt History
Frequently Asked Questions about Jordan Brower
What company does Jordan Brower work for?
Jordan Brower works for Outreach
What is Jordan Brower's role at the current company?
Jordan Brower's current role is Success vet. Zendesk alum. Along for the ride..
What is Jordan Brower's email address?
Jordan Brower's email address is jo****@****ail.com
What is Jordan Brower's direct phone number?
Jordan Brower's direct phone number is +141541*****
What schools did Jordan Brower attend?
Jordan Brower attended Uc Santa Barbara.
What skills is Jordan Brower known for?
Jordan Brower has skills like Saas, Product Demonstration, Account Management, Problem Solving, Enterprise Software, Cloud Computing, Crm, Business Development, Business Strategy, B2b.
Who are Jordan Brower's colleagues?
Jordan Brower's colleagues are Benloulou Amar, Carolyn Strambler, Clyneisha Neal, Matthew Bodaly, Sarah (Colombo) Thomas, Justin Gutwein, Kaela Mahoney.
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