Jordan Caley Email & Phone Number

United States

Remote

Remote

• Build and manage Latchel's Quality and Training programs

Paris Area, France

• Built positive client relationships with 30+ international universities and third-party providers of study abroad, ensuring delivery of high-quality shared apartments and services
• Managed team of 5 Student Services managers, coordinators, assistants and interns
• Worked with team of external developers to build proprietary occupancy management software, improving financial reporting and increasing occupancy from 80% to 89%
• Created and trained staff on company-wide brand standards and operating procedures including 24/7 emergency phone
• Led cross-departmental weekly occupancy and real estate meetings, identifying solutions to low-/high-occupancy periods, operational and customer service issues
• Responsible for Paris sales and occupancy projections for annual budget and reforecast

Paris Area, France

Paris Area, France

Boston, Massachusetts, United States

• Conducted 4 extensive research projects to determine feasibility of new program sites for undergraduate academic internships abroad
• Researched and analyzed prospective locations' current internship climate and visa and immigration requirements
• Corresponded with government officials and representatives of international mobility programs to gather current, first-hand information
• Synthesized findings into comprehensive site feasibility reports presented to board of directors and utilized by program managers for future program development

Paris Area, France

• Provided orientation and support services for university students completing eight-week internships in Paris
• Planned and organized social and cultural immersion activities
• Served as a liaison between students, housing and internship placement providers and supervisors
• Facilitated communication between Paris, the US home office, and other international program locations
• Posted Paris updates to social media
• Delivered career development and support

Paris Area, France

• Designed, planned and delivered 12 hours of English lessons per week for public elementary school students ranging in age from four to 11 years old
• Collaborated with French classroom teachers to create lesson plans in accordance with the English language curriculum determined by the regional education authorities
• Served as a cultural ambassador by teaching students about American history, holidays, foods and traditions

Paris Area, France

• Conducted research to develop future Intensive English Program (IEP) for non-U.S. study abroad students
• Assisted graduate school librarian by updating and maintaining inventory and internal database for reference materials owned by the institution
• Planned, organized, and accompanied undergraduate study abroad students on weekly cultural enrichment activities in Paris
• Conducted comparative studies of study abroad programs in France for improvement of the Arcadia in Paris program hosted by the American Graduate School in Paris.

Jacksonvillle

• Supported Immigration Services Officers by managing correspondence, updating databases and conducting security checks in accordance with USCIS laws and policies
• Awarded Employee Excellence Award for contributions to annual audit, June 2013

Mérida Area, Mexico

• Provided excellent customer service to North American teachers planning educational tours abroad
• Created customized promotional materials for orientation sessions
• Drafted visa letters and other official documents for teachers and students
• Trained new Program Associate
• Traveled with students and teachers on 10-day service-focused tour of Costa Rica

Mérida Area, Mexico

• Worked one-on-one with students to evaluate vocabulary, phonics, and reading fluency
• Assisted in development of “reading rewards” program
• Planned and organized events to teach students about and celebrate U.S. holidays
• Organized the first annual Spelling Jeopardy game and spelling bee
• Substitute taught in kindergarten and primary school as needed
• Taught two sections of a Cambridge KET course to prepare sixth grade students for exam

Durham, NH

• Built community through social and educational programming
• Engaged students in conversations about academics, health, and social justice in both individual and group settings
• Provided students with information regarding campus resources
• Served as a peer counselor
• Completed administrative tasks such as room inventories and maintenance requests
• Enforced university policies

Web Development, Full-Stack Javascript

Ma, International Education

Ba, Spanish And International Affairs

Activities and Societies: Project Sunshine, Conversation Partners, University Honors Program, Phi Beta Kappa Honors Society, Sigma Delta.