Jordan Chablé Email & Phone Number

Reno, Nv, Us

Reno, Nv, Us

Reno, Nevada, United States

Reno, Nevada, United States

• Helped resolve different issues within Epic for our staff.• Developed training curriculums for different workflows (Providers, Nurses, Front Desk, etc.)• Proficient with EpicCare Ambulatory module within Epic (Front-end user workflow)• Developed tip-sheets for staff to reference regarding different aspects of their workflows.• Became familiar with Text & Classic enviornments for building purposes.• Utilized Record Viewer to help troubleshoot issues with staff Epic accounts.• Utilized Microsoft Active Directory to perform different tasks such reset passwords, add security groups for staff, and search for information needed to troubleshoot accounts.• Used Cisco's DUO mobile application to set up staff's accounts for external access using2FA.• Collaborated with upper management to drive strategy and implement new processes.• Assisted and provided support with our company project Go-Lives at other hospitals that implemented our Epic EMR system.• Escalating complex problems and making users aware of the impact of this through our ticketing system.

Reno, Nevada, United States

• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.• Resolved patient billing issues in line with established guidelines.• Stayed calm under pressure to and successfully dealt with difficult situations.• Providing excellent customer service by promptly answering patient inquiries.