Jordan Ingram Email & Phone Number

Greater Denver Area

• Office 365 Administration, Security & Compliance• SharePoint Online Hubs Permissions Administrator• Manage Intune MDM for Windows 10, Android, and Apple devices.• Setup SSO for Enterprise Applications in Azure AD• Install, test, and configure new workstations, peripheral equipment and software.• Manage PC setup and deployment for new employees using standard hardware, images, and software.

Aurora, Co

Serves as the primary point of contact for Graebel employees seeking problem resolution with supported software, hardware and operating systems. Responsible for administration and internal support of the Company’s PCs, printers, cellular devices, and related equipment. Maintain inventory of all equipment, software, and software licenses. Install, test, and configure new workstations, peripheral equipment and software. Manage PC setup and deployment for new employees using standard hardware, images, and software. Assign users and computers to proper groups in Active Directory. Perform timely workstation hardware and software upgrades as required.

Greater Denver Area

Technology Support and Maintenance - Provide technical support to organization and students computer users regarding system hardware, software applications, peripherals and training - Client Support for Windows 8, 7, Vista, and XP - Remote Customer Service using join.me and logmein - Exchange 365 user creation, password reset, email configuration on workstations, calendar setup, mobile device configurationHelp Desk Technician for online education courses - Answering IT Support requests via phone, chat, email and screen share;Webmaster and Graphic Design - Created and implemented organization website, project websites (Denver Science Fair); designed info graphics using Adobe Creative Cloud; Online course management (Blackboard and Elsevier) - Update websites with current information, create graphics for website, upload using FTP. - Using cpanel to install addition functions to hosting and myPHPadmin to view/edit MySQL databases. - Adobe Creative Cloud knowledge (Photoshop, Dreamweaver, Illustrator)Project Management - Coordinator for grants and projects; IT Support, database management, graphic design, reporting and online registrations

Drove airport shuttle, customer service, dispatching.

Responsibilities include color correcting and editing pictures using Photoshop CS3, Lightroom, and Darkroom Professional, sending pictures into the lab, placing and processing orders in ROES, answering the telephone and speaking to customers, creating custom photo albums for customers, occasionally taking pictures at events, and assisting setting up for photo shoots in various indoor and outdoor locations.