Jordan Coldham Email & Phone Number

Calgary, Alberta, Canada

• Coordinates and manages RFx responses• Develops proposal templates consistent with MOBIA branding• Works with partners and MOBIA thought leaders to develop original content• Manages database of proposal templates• Development and maintenance of proposal content library• Establishes and maintains consistent MOBIA tone of voice and branding in all deliverables• Coordinates with the Digital Marketing & Sales Strategist to develop compelling anchor content• Writes appropriate social media content to accompany long form pieces

Calgary, Canada Area

• Wrote, edited, and gathered SME content for business proposals in response to RFP postings, consistently applying iON methodology to each proposal (PACT analysis, active voice, customer focused);• Tracked performance of all completed business proposals, including wins/losses, revenue generated, and client feedback for lessons learned meetings• Maintained knowledge base of reusable content for business proposals in response to RFPs, including responses to common questions about company capabilities, effective executive summaries, client references, and document sidebars articulating market differentiators• Developed and maintained company Resource Profiles repository for proposals (narrative format summaries followed by relevant credentials)• Conducted weekly searches of relevant postings on bids and tenders websites, reporting top candidates to Sales Manager based on company criteria• Wrote thirty-three blog entries for the company website• Completed over twenty product and service briefs and two sales playbooks, applying company design aesthetic and adhering to graphic design fundamentals in document layouts (Contrast, Repetition, Alignment, Proximity)• Proofread and edited other client-facing materials as required• Served on project teams consisting of Technical Analysts, Account Managers, Business Analysts, and Project Managers, completing other project-specific documentation within established timelines

Calgary, Canada Area

• Conducted quality control reviews of documentation at various stages of development• Analyzed and wrote about a range of topics for company and client projects• Consistently applied style, formatting, and process guidelines• Took proactive approach to understanding client information and business functions• Analyzed content to design the best method for clear and accurate knowledge transfer• Eliminated non-essential material to create concise, accurate, and effective content• Prepared and supported the Project Manager in working and review sessions to maintain focus and ensure timely results• Owned and managed document development processes • Collaborated with team members to define objectives and guided processes to completion within project constraints• Contributed to a systematic design and development model to improve resources and minimize the development time for future materials

Calgary, Canada Area

• Planned oil and gas wells of all degrees of complexity for multiple clients in a high-volume environment• Served as in-house lead planner for a high profile overseas client drilling horizontal wells in a highly developed field requiring complex anti collision avoidance techniques to maintain clearance with several existing vertical wells in the area• Trained junior staff and educated peers on well planning techniques using COMPASS, including such methodologies as o Threading of multiple interpolated lateral targets to accommodate more detailed horizontal demands from clients’ Geology departments o Optimizing lateral sections to minimize turn using manual adjustment of inclination and azimuth at each lateral target o Manual planning of build sections using various techniques in areas where collision concerns are at a premium (ie. Padsite plans with multiple stacked horizontal wells and/or fields with several offset wells nearby)• Responsible for establishing and chairing regular team meetings for Well Planning department, thereby improving team coordination and maintenance of best practices• Initiated several community involvement and team-building initiatives for Phoenix, including: o Conceived and co-organized annual holiday food drive for Phoenix (resulting in donations to both Calgary Inter-Faith Food Bank and Inn from the Cold of over three thousand pounds worth of food and household supplies to both charities) o Captained weekly recreational floor hockey teams in several local Fall/Winter season leagues. o Organized annual participation of Phoenix office and shop staff in Sport Check Mother’s Day Run/Walk

Calgary, Canada Area

• Served as sole in-house well planner in a low volume environment that exclusively used Landmark COMPASS, addressing all client needs during regular business hours and on-call for evenings and weekends • Customized all PDF exports of well plans and plots from COMPASS defaults to ROP company design parameters and aesthetic using Crystal Reports software

Calgary, Canada Area

• Created detailed plans and collision analysis for directional and horizontal wells based on information from land surveys and geological prognoses.• Produced daily survey update reports for clients to ensure the smooth operation of ongoing jobs.• Produced completion summary reports for clients, including final survey reports, final plots, and BHA summary reports.• Reviewed and edited materials for updated company safety policy documents.

Calgary, Canada Area

• Refined interpersonal skills by providing front-line technical support for clients in various industries, including oil & gas industry, business VOIP services, Internet Service Providers, and independent software vendors • Promoted to management position after serving as senior help desk analyst for 2 years• Demonstrated management skills through the recruitment and training of new staff for call centre operations and technical support• Reinforced network skills through performance of general network administration tasks for Server 2003-based Active Directory network, including Domain/Email account maintenance and Symantec Security Utility management• Exhibited dedication to quality of work by producing monthly reports for SEI clients and regularly meeting with clients to review performance metrics and confirm satisfaction with overall operations

Calgary, Canada Area

• Provided Level Two Support for client Tech Support and Sales calls• Designed and implemented Troubleshooting Guide and Knowledge Base for outsourced Level One Help Desk Analysts• Performed network infrastructure on-call duty every third week• Conducted onsite troubleshooting of network issues for business and residential clients • Assisted in business and residential installations of Wireless and Cable High Speed Internet service

Bachelor Of Arts (B.A.) Honours, English Language And Literature, General

Bid/Proposal Practitioner Certification, Business, Management, Marketing, And Related Support Services

The APMP Practitioner OTE assesses the knowledge and skills that demonstrate proficiency in proposal and bid management based on the APMP.

Bid/Proposal Foundation Certification, Business, Management, Marketing, And Related Support Services

The Association of Proposal Management Professionals (APMP) is the internationally accepted authority serving and educating those who win.

Technical Writing Extension Certificate, Professional, Technical, Business, And Scientific Writing

Comprehensive preparation for entrance into the field of technical writing for science, technology, education, oil and gas, business.

Itil Foundation Certification, Information Technology

The ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery, and continuous improvement.

Upstream Petroleum Industry Certification, Petroleum Technology/Technician

This multidisciplinary program is geared for those who would like to increase their working knowledge of all of the technical aspects.

Information Technology Professional Certificate, Information Technology

Activities and Societies: • Coordinated efforts of group members in first RFP project scenario • Co-designed technical proposals •.