• Creating Daily reports allowing audits from Onshore staff & team leaders.• Spot check audits to ensure variance between departments under 5%• Running calibration meetings across all business sectors within NBN onshore & Offshore.• Identifying Process gaps, Trends and agent behaviours making recommendations and providing feedback to existing work instructions & Agents handling interactions.• Providing detailed deep dive analysis from all pillars within the business, aiding to coaching and business improvement.• Creation of scorecards for all business units, reporting fully automated from Microsoft forms into Tableau.• Analysing Automation for business improvement, aiding in reduction of external & internal interactions• Internal deep dives analysing trends within my team for potential upskilling opportunities ensuring our team remains up to date with all technical updates.

Working across nbn’s multi technology mix, specialising in HFC.Diagnosing and troubleshooting faults from RSP's Floor walking/SME assisting the HFC teamPilot programs to improve how we handle HFC incidentsHFC RSP EscalationsHandling Technician calls assisting with onsite troubleshooting

• Providing support to all students across multiple study options, both on campus and online• Handling Grievance reports from students• Ability to answer everything the students may ask to offer the best support• Daily Reporting/Trend Analysis • Providing training and support to fellow staff members to assist them in their roles• Actively Re-Engaging past and present students for their current study options using the DISC behaviour traits

• Providing support to all students across multiple study options, both on campus and online• Handling Grievance reports from students• Ability to answer everything the students may ask to offer the best support• Daily Reporting/Trend Analysis • Providing training and support to fellow staff members to assist them in their roles• Actively Re-Engaging past and present students for their current study options using the DISC behaviour traits

Freelancing from 2008,With work being published in local newspapers, Gold Coast Bulletin & Port Macquarie News consisting of a mixture portraiture and surf.Having business experience from an earlier age, helped build professional connections to link up with my first catalog shoot for Kooga Apparel in 2011.Moving forward from the shoot I reverted back to shoot primarily Sports, surf & music something I've always being strong in. gaining success in the local area, I started to get noticed from bands located around the world with my shots I have taken of them. Predominantly I've had all of my work with these bands linked up from photos I've shot and than used as merchandise for them.At the current time frame I have put this on hold to focus on other adventures.

• Specializing in customer service for the web sales department.• Handling inbound phone calls, responding to emails & social media• Processing payments for over the phone and online orders of photography items and accessories• Picking & Packing orders ready to be shipped out• Utilizing my own photography background to provide expert service for questions regarding camera gear and accessories

• Inbound & outbound Sales and Retention calls, dealing with comparisons, switch in’s/switch outs, incorrect sites won and anything else that comes about• Meeting and exceeding KPI’S• Ability to provide information on the spot in response to customer inquires• Providing the best customer experience possible• Going above and beyond for customers’ expectations• Getting the job done the first time• Assisting Team members with questions to further their self development

• Sending reports out to stakeholders• Reporting on agents via daily agent activity reports, emailing real time updates on agents • Planning training, agent coaching, team meetings & adjusting staff rosters• Being Proactive with influxes of calls to alert mangers and teams so AHT and clients disconnecting calls were low