Jordan Conlin Email & Phone Number

Saint Paul, Mn, Us

Plymouth, Minnesota, United States

How I help my clients:

- Partner with Business Development Director and Account Director during the pre-sale process on both new and existing client events and programs.
- Source hotel destinations and negotiate contracts + addendums on client's behalf.
- Create budgets for client programs, includes requesting proposals from external vendors for ancillary services.
- Develop and maintain industry relations with various hotels, DMCs, and vendors. Participate in industry events both on a local and national level.
- Manage the file turnover process between sales to operations, ensuring all staff are prepared to deliver on client requests.
- Oversee multiple tasks at once, ensuring timelines are on track and deadlines are achieved.

Minneapolis, Minnesota, United States

How I helped my customers:

- Answered incoming calls from prospective customers to close sales. Average call volume is 40-60 calls per day.
- Utilized company resources to educate customer in the buying process, troubleshoot when needed to find resolution.
- Provided recommendations to supervisor from direct engagement with customer. Resulting in improved efficiency of sales process, customer buying experience, and increased conversion rate.
- Actively used Insights Reporting and Medallia to monitor both individual and team performance. Specific focus on NPI, ARU, bedding attach, and conversion rate.

*** 2021 Annual Sales - $4.42M, leader in bedding sales on team.

Greater Minneapolis-St. Paul Area

**** Position affected by COVID-19

How I helped my customers:

- Evaluated client RFP to determine if the hotel would be a great fit for your travel needs.
- Led property tour of proposed guestrooms, suites, meeting space, and amenities available on site, resulting in first hand customer experience of hotel features you can expect.
- Provided a group offer on guestrooms and meeting space, based on your company's needs.
- Connected clients with local partners to enhance your experience with ground transportation, private dining recommendations, and group offsite activities.
- Requested and communicated stay information to hotel staff, ensuring your company's guests have a comfortable and memorable experience.

Account Manager for University of Minnesota, Sports, and Citywide group bookings.

Hilton Minneapolis

Bloomington, Mn