Working with companies and artists to produce videos based on customer need. You can check out the YouTube page that features some of my work that is available to the public.

Produced an Internal Video Series for new hires and employees to learn about and how to connect with engineers and their teams within Apple. I worked directly with the software engineers we feature in the videos writing scripts and animated graphics to help visualize important aspects for their teams. In some scenarios we had to advise how to record video remotely and sent out equipment to the engineers to get high quality results. I was responsible for the filming, editing, color correction, animations and graphics. As well as sound design for these videos. All while helping with graphics and design advice for many engineers and their teams during my contract as I was seen as a valuable asset who could create animations and graphics that where in line with the Apple design aesthetic and vision.

Taught both in-person and online classes about Webex and Apple internal conferencing tools. Produced internal videos showcasing software solutions showcasing common support questions and or important new features. Worked with internal application stakeholders to write and produce videos for their needs and Apple design style and standards.

Inspiring customers and coworkers to tap into their own passions in order to further their creativity with Apple Products. I provide in depth solutions and hands on demonstrations for creative accessories that are built for Apple Products.

I was responsible to analyze and respond to consumer technology questions providing real time efficient solutions, requiring excellent Apple technology knowledge and a deep understanding of software and devices. I also train customers on Apple technology and have received the highest level of customer satisfaction consistently every quarter.

I provided corporate training for employees in small and large group formats, focusing on Apple culture, customer service and scheduling to significantly improve employee performance.

I created an inclusive environment that fostered team growth challenging individuals with unique development goals to provide better customer satisfaction.

I provided and was proficient in providing high quality customer support for all Apple products and services in both individual and group formats.

I was responsible in providing technical advice for purchasing questions and helping customers determine the best Apple solution for their desired usage.

Promoted the Apple brand on my college campus. Worked with faculty and their departments to help determine the Apple technologies they could utilize in their classrooms. Designed and promoted on-campus marketing activities about Mac sales in our Campus Bookstore.