Integral member of the Automation CoE team. Design, develop, and support automations. Manage and support the Automation Anywhere 360 environment and Microsoft Power Platform.

Founding member of the initiative that would become Bain's internal Automation CoE. Perform market scan on RPA vendors with recommendation on vendor to utilize. Evaluate and redesign processes for automation. Build automations in Automation Anywhere A2019 / Automation 360, ServiceNow Flow Designer, and Microsoft Power Automate (Flow).

Perform market scans on cutting-edge vendors and solutions such as AI technologies (voice recognition, translation, scheduling assistants, etc.) to help improve employee experience and productivity. Run and evaluate pilots of leading solutions. Coordinate security risk assessments of vendors. Coordinate IT infrastructure for onboarding of vendor.

Serve as a local IT support person in a results driven industry. Field calls and emails to the Help Desk using a wide range of problem solving techniques as well as maintain the highest level of customer service. Work in conjunction with Regional TSG and Global TSG in a one team manner to better the experience for the end users and decrease downtime. - Key Skills: HD+, Lync/Skype, Office 2013, WebEx/BT Audio, RDP/VNC, Avaya/Lync Phones, Windows XP-10, Helpdesk/Customer Service, File/DC/Backup Servers, Dell and Lenovo hardware repair, Polycom VC, Smart Phones, other Bain Applications

Finding solutions to any IT needs or challenges. User support. Setup and maintenance of company network, servers, and workstations. Website design and maintenance.

Technology ConsultingSystems maintenance and repairNetworkingWeb DevelopmentManaged Services Provider

Serve as a primary contact for users with requests or problems associated with hardware, software and networks.Work with users to appropriately diagnose the nature of their problems and, where possible, to resolve software, hardware and mobile device issues.Maintain an inventory of supplied equipment and information (for example, hardware, peripherals, documentation and training materials).Build and deploy desktop and notebook systems.Create end-user documentation on equipment.

Computer setup, networking, desktop and printer support.

Build promotional websites, create promotional videos for products. Internal IT support. Customer support. Order fulfillment. Write documentation on processes and procedures. Interface with developers during launch of new company MLM website. Brochure and materials design. Audio/Video setup and take down at seminars. Photo editing.

Migration from Microsoft IIS to Linux/Apache with and without FrontPage extensions for Linux, DNS - BIND9

Small office network setup and support, webmaster, computer hardware and software support.