• Developed a new regulatory profile framework reducing time of associated processes by 35%• Liaise with Chief Country Compliance Officers and communicate profile efficiencies to reduce the noise of not applicable regulatory content• Responsible for managing multiple regulatory portfolios across the 97 countries where Citi does business• Manage relations and operations with a firm-wide vendor that provides RegTech services, a $24MM engagement• Led governance projects around control development and oversight and reduced third-party risk by 40% • Facilitates cross-functional collaboration between product teams and engineering to drive Agile activities and consent order deliverables• Led Cross Border Data Clearances and inter-affiliate agreements for 812 resources • Serve as executive leader in the career entry point program for high school students o First person in twenty-five years at Citi Dallas campus to sign a sponsorship agreement with Dallas Independent School District to allow engagement with the program and other student tech-related programs (Women in I.T., Coding summer camp, etc.)

• Centralized and standardized the Production Operation Governance function in 10 months, consisting of a large global team responsible for managing audits, risk & controls, training & development, program management, regulatory reporting across 4 organizations and infrastructure resiliency exposure for all of Citi Technology Infrastructure (CTI)• Oversaw 20+ audits in 2022 with over 108+ deliverables with no audit findings• Achieved recurring savings of 825 man-hours (25 days) per person (4) across 544 records per testing cycle through the consolidation of the Records Management Coordinator function• Led Cross Border Data Clearance reviews for new control assessments for over 2,314+ resources • Created a global transfer-in checklist to be used for organizations, processes, and/or vendors transferring into Production Operations to allow for review and insight into the engagement prior to acceptance to identify risks, concerns, and action plans• Create and drive the multi-year strategy for the organization, including hiring and financials; managing a $4MM budget• Serves as the Enterprise Operations & Technology (EO&T) Program Head for the Jr. Business Analyst program globally (formerly known as the High School Internship Program)

The Neopte Foundation, Inc. is a 501(c)(3) not for profit organization in the United States of America with a mission of “Providing purpose and direction for youth from low-opportunity backgrounds to pursue higher education.”• Responsible for leading The Neopte Foundation, Inc. in a manner that supports and guides the organization’s mission as defined by the Board of Directors• Responsible for the fiscal integrity of The Neopte Foundation, Inc., to include the submission to the Board of a proposed annual budget and quarterly financial statements, which accurately reflect the financial condition of the organization• Responsible for fundraising and developing other resources necessary to support The Neopte Foundation’s mission

Developing the world around us through process improvement to drive efficiencies in all we do.At Evolve Like a Dragonfly, we provide career coaching, professional speaking, and more. You can find out more at evolvelikeadragonfly.com.

• Responsible for managing four global Third Party Risk Management products utilized by the entire firm and external vendors; KY3P by IHS Markit, Vendor Risk Portal, SLATE (interdivisional SLAs and pricing), and NSPQ (legal gating approvals for India Strategic Locations and headcount optimization)• Manage a global team of product owners/technical project managers• Liaise between the business and engineering, leading scrum ceremonies and managing sprint cycles as per Agile methodology• Built out and implemented the Third Party Risk Management Production Support function, maintaining support for ~2,011 vendor relationship owners and ~9,400 vendors• In partnership with TPRM Strategy & Governance, assisted with implementing dynamic onboarding process into KY3P resulting in reduction of onboarding time by 50% for vendors that meet a set criteria• Communicate with government entities/ internal audit on audits, regulatory findings, self-identified actions, and action plan tracking in partnership with TPRM Strategy & Governance

• Responsible for a global team and the management of 221 global vendors across two organizations totaling $150MM+• Centralized 120 vendors within 2 months and increased vendor scope by 110% • Partnered with the Enterprise Command Center Governance team to centralize vendor controls across an entire organization to better identify and mitigate risks• Develop and implement both global and regional vendor strategies across two organizations to further drive the optimization of cost, process, and the total number of vendors• Negotiated contracts in 2020 resulting in cost saves of $993,614 USD• Conduct and manage vendor RFPs from end-to-end with partnership from Procurement• Drive global process improvement initiatives within Citi and our vendors to optimize time spent • Introduced vendor resource management, project management, data analytics, risk management, and commercials sub-functions into the team to effectively operate under a centralized function• Created and implemented the Customer Operations training function• Partner with Audit to ensure compliance and standards are met across the vendor landscape• Program Manager for the Jr. Business Analyst Program (May'19-Dec-20)The purpose of this internship program is to give high school seniors the ability to enter the corporate world and gather an understanding of how business is conducted and bridge the gap between theory and practice. Pushed the program to become an official Citi-sponsored program in 2020.• Interview and onboard students into Citi’s full-year high school internship program• Provide mentorship opportunities within Citi to develop leadership capabilities• Coordinate the assignment of live tasks for the interns to manage• Provide job opportunities upon graduation within Citi’s Prod Ops organization• Created the sponsorship program between Citi Dallas and MacArthur HS which allows Citi employees to mentor students and conduct various speaking engagements in February 2020

• Conduct Third Party Risk Assessments, when required and manage all vendor contracts within Production Operations• Drove optimization and efficiencies through the re-engineering of the current contract process resulting in a 50% reduction on time spent• Introduced process improvement and contract writing & negotiating sub-functions • Managed SAN storage reclamation efforts and shutting down of UAT backups resulting in $2.5MM and $1.5MM, respectively, totaling $4MM in cost avoidances for Citi’s Institutional Clients Group• Develop and implement third party governance framework for Production Operations and Customer Operations organization• Manage vendor performance through the creation and monitoring of Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s)• Development and implementation of strategic solutions across vendors including process improvement and service delivery• Primary liaison between vendors, stakeholders, and the business office both internal and external

• Oversight responsibilities for staffing of both IT and Non-IT for Texas, including a NOC environment• Ensured on time delivery of consultants by streamlining processes• Record metrics for consultant growth across Texas• Built and maintained manager and consultant relationships• Received the “Voice of Collabera” recognition award for the “voice-over” of all training and promotional videos• Managed and maintained 60+ consultants across Texas• Mitigate risk through proper communication channels and implementing key focuses• Forecast hiring trends and developed the contingency backfill process• Provided support to the onboarding of new consultants• Developed career track process to include instructor led training• Provided mentoring to new managers• Managed offshore team resulting in a 20% improvement of consultant delivery

I worked at GameStop during college and took a year off from Apr'15 to Aug'16 to focus on school and rejoined.• Assisted with getting store 964 to #1 in the region for preowned sales by over 24%• Utilized crisis/risk management to announce store closing in areas and disaster relief plans to protect employees• Oversaw $2M+ stores and increased sales volume by 6% collectively through new initiatives• Created in-store development program to lead and develop multiple locations• Trained associates and transitioned them into corporate positions through tiered training initiatives• Read and interpreted P&L to better drive sales and other business opportunities• Increased employee retention by 80% by introducing development programs• Assessed and made store changes based on Profit and Loss charts which resulted in increased revenue, sales, and profit by +15%• Developed global leadership program for GameStop Corporate including risk management• Achieved store improvement from 1st percentile to 99th percentile through new leadership initiatives

This role was held in high school.• Placed on management fast track to further develop myself to be an effective leader• Constantly hit and exceeded company-wide sales goals resulting in being top in my district for several weeks in a row• Trained new hires with a variety of coaching and leadership methods