Experienced Service Desk Analyst with a demonstrated history of working in the law practice industry. Skilled in Sales, Customer Experience, Social Media, Troubleshooting, and Training. Strong information technology professional.
Mccarthy Tetreault
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Service Desk AnalystMccarthy Tetreault Mar 2018 - PresentToronto, Ontario, Canada
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Desk Side Support AnalystKpmg, Toronto Jan 2012 - Mar 2018Executing a variety of IT related tasks employing Active Directory, Symantec Encryption Software, Data recovery, along with hardware setups. -
Sales AssociateVirgin Mobile Canada May 2011 - Jan 2012Returned to prior position as a Full-Time Sales Associate. -
Support AgentVirgin Mobile Canada Aug 2009 - Dec 2010Guided retailers from across Canada with activations, rate and feature changes, and credit check inquiries on Virgin Mobile's activation platform. Employed various systems including NM1 activation platform, Peoplesoft CRM, and Aurora Billing Software for account management.
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Sales AssociateVirgin Mobile Canada Jan 2009 - Feb 2010Able to keep up to date with new promotional material, plan information, credit-check requirements and new handsets. Built on my previous knowledge of the Canadian Wireless Industry to meet current job requirements. Utilized prior experience from Virgin Mobile Retail Support to facilitate sales and troubleshooting for existing Virgin Mobile customers.
Jordan Doucet Skills
Jordan Doucet Education Details
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Computer Programming
Frequently Asked Questions about Jordan Doucet
What company does Jordan Doucet work for?
Jordan Doucet works for Mccarthy Tetreault
What is Jordan Doucet's role at the current company?
Jordan Doucet's current role is Service Desk Analyst at McCarthy Tetreault,Amazon Web Services Certified Cloud Practitioner.
What schools did Jordan Doucet attend?
Jordan Doucet attended Nucamp Coding Bootcamp, Brock University.
What skills is Jordan Doucet known for?
Jordan Doucet has skills like Active Directory, Customer Experience, Customer Service, Microsoft Office, Sales, Social Media, Training, Troubleshooting, Time Management.
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