Jordan Dunn Email and Phone Number
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Multi-dimensional IT professional with over 13 years of experience collaborating with key business partners to design, develop, test, and provide operational support for strategic solutions meeting constantly evolving business needs.Possesses strong interpersonal and written communication skills, as well as a proven ability to apply critical thinking to solve complex business problems and articulate advanced analytics artifacts to non-technical stakeholders.
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Senior Data EngineerCox Communications May 2023 - PresentPhoenix, Arizona, United States -
Data Analysis ManagerCox Communications Sep 2021 - May 2023Phoenix, Arizona, United States• Lead analyst on Service Assurance staffing model initiatives. Utilized SQL, Tableau, and Excel to design, develop, implement, and provide operational support for NOC Resource Model (NoRM) and TTPT Resource Model.• Built and enhanced ad hoc reports, dashboards, and data visualizations to provide actionable insight across Service Assurance teams including Change Management, NOC, and SAMS.• Completed data cleansing of self-reported time for PACE Scorecard.• Generated ROI baselines for 2023 Service Assurance CapEx projects.
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Senior Technical EngineerCox Communications Nov 2020 - Sep 2021Phoenix, Az• Conducted time-motion studies on business processes within NOC, NaaS, SCSA, SAMS, NT2.0, and other Service Assurance teams to identify process variances and operational inefficiencies.• Analyzed existing NOC processes and provided recommendations for process improvements to Service Assurance leadership.• Evaluated candidates for Robotic Process Automation (RPA) and assessed ROI over a five-year period.
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Senior Technical AnalystCox Communications Mar 2013 - Nov 2020Phoenix, Az• Functioned as lead analyst on high-visibility projects with significant business impact to the company. Entrusted by senior leadership to make authoritative decisions regarding project scope and direction.• Elicited detailed business requirements from stakeholders using a variety of proven techniques. Identified key business goals and objectives in support of enterprise software solution development.• Championed critical process improvements and documented departmental methods of procedure.• Executed comprehensive functional testing to identify application defects. Facilitated user acceptance testing to ensure all business requirements were met prior to solution delivery.
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Business Intelligence AnalystCox Communications Jul 2010 - Mar 2013Phoenix, Az• Served as lead analyst on initiative to develop an enterprise-wide customer pricing estimation tool. Conducted comprehensive examination of billing system rules to ensure accuracy and precision.• Produced ad hoc reports to support organizational decision making across multiple business channels.• Performed extensive business process analysis and deciphered large existing datasets to aid in creating a streamlined system for conducting monthly directory listing audits.
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Outsource Support SpecialistCox Communications Jan 2006 - Jul 2010Phoenix, Az• Monitored critical performance metrics in order to develop and distribute detailed reporting and feedback to outsource partner and local management.• Acted as a liaison between Cox Communications and outsource partner to provide operational support, deploy training updates, and assist site leadership with process changes.• Managed revenue growth program at outsource site by developing incentives and driving results.• Served as a subject matter expert and represented the interests of Cox Communications as a member of several corporate standardization teams.• Planned, facilitated, and supervised client/vendor quality calibration sessions. Monitored work order accuracy of outsource partner agents to identify trends and opportunities for improvement.
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E-Care SpecialistCox Communications Jan 2005 - Jul 2006Phoenix, Az• Resolved a wide variety of customer issues via e-mail and live chat; including sales, billing, retention, and technical support. Processed online orders for new services.• Mentored peers on development areas and delivered new hire training. Worked on special projects as the business required. Developed methods for streamlining department processes.
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Technical Support RepresentativeCox Communications Jul 2003 - Jan 2005Phoenix, Arizona, United States• Handled inbound customer calls regarding technical problems, account issues, and education of products and services. Partnered with internal departments via phone and e-mail to resolve customer issues in a timely and professional manner.
Jordan Dunn Education Details
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4.0 - Summa Cum Laude
Frequently Asked Questions about Jordan Dunn
What company does Jordan Dunn work for?
Jordan Dunn works for Cox Communications
What is Jordan Dunn's role at the current company?
Jordan Dunn's current role is Senior Data Engineer at Cox Communications.
What is Jordan Dunn's email address?
Jordan Dunn's email address is jo****@****cox.com
What is Jordan Dunn's direct phone number?
Jordan Dunn's direct phone number is +140484*****
What schools did Jordan Dunn attend?
Jordan Dunn attended Arizona State University.
Who are Jordan Dunn's colleagues?
Jordan Dunn's colleagues are Srikanth G., Grant Haworth, Ryan Schultz, Harold Watkins, Trung D., Asha Guidry, Richard Cuffy.
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