Jordan Yoder Email & Phone Number

Lynchburg, Virginia, United States

Crewe, Virginia, United States

-Utilized SCADA to monitor and maintain consistent power flow distribution for over 57,000+ accounts. Directly oversaw the telemetry communications and controlled high-powered switching equipment for 40+ substations and 140+ downline devices.-Coordinated daily communications amongst field personel in order to restore power outages, dispatch trouble calls, assist with analyzing & troubleshooting problems, and maintain the field data for metric analysis.-Utilized Microsoft Excel proficiency to develop multiple pivot tables that tracked our outage metrics performance and analytics. Created and maintained a monthly metric performance presentation via PowerPoint which utilized the multiple analytics compiled to further our understanding of system wide outage trends, trouble areas in our territory, and the overall field performance every month to further increase power reliability.-Created complex switching procedures for back feeding power, restoring power, and conducting routine mainetenance. Coordinated and led multiple field personel to safelty and effectively execute the switching orders.-Optimized process for generating, coordinating, and executing substation switching order process for planned substation maintenance by utilizing Excel and PowerPoint skillsets.

-Oversaw daily operations of a multimillion-dollar asset consisting of 12 residential buildings consisting of 130+ tenants-Responsible for hiring, training, and leading a team of 4+ employees. Expanded team communication by facilitating weekly staff meetings to maintain open dialogue and perpetuate positive energy. Emphasized solution-focused mindset amongst the team by encouraging employees to share challenges and objections they experienced for the team to overcome problems collectively.-Optimized our tax credit compliance in accordance with the VHDA.

Norfolk, Va, United States

-Assisted with managing 5 residential buildings consisting of 240+ residents and 9 commercial business buildings.-Processed an average of $400,000 of rental payments monthly and minimized balancing errors for all 240+ residential ledgers utilizing RealPage Onesite software.-Improved tenant relations by directly handling all resident complaints with an emphasis on providing genuine customer service, further developing the ability to manage conflict, and overcome objections while maintaining the satisfaction of our clientele

-Responsible for the overview of all 240+ leasing and renewal files amongst 5 residential properties.-Achieved success by being the first team in two years to meet ownership’s primary goal of leasing up 5 different property portfolios to 90% occupancy within a 90-day timeframe. Accomplished this by working directly with team members to execute comprehensive community marketing campaigns with local businesses to incentivize prospective leasing and implemented a focus on quality customer service initiatives, including a robust welcome home gift package and a direct, thank you phone call to all new move-ins.

-Exceeded industry standards of closing by maintaining an average closing ratio of 50% to continuously generate revenue while increasing our property occupancy from 5% to 95% within one year.-Introduced a successful marketing campaign with local businesses to maximize portfolio asset performance by conducting monthly raffles with promotional gift cards received from businesses to potential prospects, resulting in a 20% increase in average prospect visits each week.

Business Administration, Management And Operations

High School Diploma