Jordan Edens Email & Phone Number

Carson City, Nevada, United States

As an IT Systems Technician, I provide Tier 1 Helpdesk and Tier 2 Desktop Support functions, troubleshoot hardware, software, and operating system issues, and work with 3rd party vendors as needed for hardware repairs and application resolution. Additionally, I provide first-line technical support for law enforcement and first responders, and support over 1100 end-users across multiple sites, including public works, landfill operations, health and human services, assessor and treasurer… Show more As an IT Systems Technician, I provide Tier 1 Helpdesk and Tier 2 Desktop Support functions, troubleshoot hardware, software, and operating system issues, and work with 3rd party vendors as needed for hardware repairs and application resolution. Additionally, I provide first-line technical support for law enforcement and first responders, and support over 1100 end-users across multiple sites, including public works, landfill operations, health and human services, assessor and treasurer departments, courts, parks and recreation, clerk recorder and elections.In terms of system administrator roles, I perform Tier 3 Windows and system administration support, including the creation, maintenance, and support of group policies, managing users, computers, and groups within Active Directory, Exchange and Office 365 administration, and resolve issues between Active Directory and Azure in a hybrid environment. I also manage the city's print and imaging servers, create installation packages and script the installation of multiple applications. I also utilize VMware to create, manage, clone, and maintain Windows servers, virtual desktops, and other environments used in the city's infrastructure.Furthermore, I am responsible for the upkeep and maintenance of NetCloud and CradlePoint cellular devices within law enforcement and first responder vehicles. I also have been responsible for executing major projects, including the replacement of all law enforcement and first responder CradlePoint devices, the installation of Axon systems and new Toughbook tablets in law enforcement vehicles. Show less

Carson City, Nevada

In my previous role as a Tier 2 Desktop and Network Support Specialist, I provided technical support for end-user PCs, laptops, and tablets. This included configuring software both locally and connecting PCs to server-hosted/licensed software applications. I was also responsible for installation, configuration, and maintenance of networked scanners and printers.In addition, I provided application support for the DMV’s Registration, Titling, Renewal, and Insurance Verification program… Show more In my previous role as a Tier 2 Desktop and Network Support Specialist, I provided technical support for end-user PCs, laptops, and tablets. This included configuring software both locally and connecting PCs to server-hosted/licensed software applications. I was also responsible for installation, configuration, and maintenance of networked scanners and printers.In addition, I provided application support for the DMV’s Registration, Titling, Renewal, and Insurance Verification program and supported mainframe operations for the creation, printing, and mailing of Vehicle Titles. I monitored the network for outages, finding the root cause and working with our network and infrastructure team to resolve the issues as needed.Asset management was also part of my role, where I performed tracking and documentation of workstation and network hardware. I was responsible for imaging, configuration, and deployment of new network PC's, laptops, tablets, scanners, printers, POS credit card readers, barcode scanners, and networking equipment for all DMV offices in Northern Nevada.Providing remote support and utilizing remote control software utilities such as DameWare and RDC, I interacted with and supported all of the DMV locations in Northern Nevada. I also traveled to remote locations to deploy new equipment as well as troubleshoot and resolve existing hardware and software issues that cannot be resolved remotely.Assisting the Helpdesk and Network support teams with projects and providing resolutions in a timely manner was a key part of my role. Finally, I also created technical documentation such as Policies and Procedures, Installation Guides, Best Practice Guides, and "How To" documents to provide other Technicians and End Users with information on how to resolve simple or repetitively seen issues. Show less

Carson City, Nevada

As a Car Audio Installation Technician, I installed various car audio components such as receivers, speakers, amplifiers, subwoofers, and backup cameras on cars, trucks, marine vessels, and recreational vehicles. I kept up to date with product knowledge and technologies to provide our customers with comprehensive solutions for their vehicles, including which products work with their vehicles and the necessary accessories needed for a successful installation.I maintained current… Show more As a Car Audio Installation Technician, I installed various car audio components such as receivers, speakers, amplifiers, subwoofers, and backup cameras on cars, trucks, marine vessels, and recreational vehicles. I kept up to date with product knowledge and technologies to provide our customers with comprehensive solutions for their vehicles, including which products work with their vehicles and the necessary accessories needed for a successful installation.I maintained current knowledge on Body Control Modules, Automotive Wiring and Data, ECMs, and other car components that may need to be tapped during installations. Additionally, I maintained an up-to-date MECP certification.To ensure that our installations met high-quality standards, I followed standard operating procedures set forth by both the Mobile Electronics Certified Professionals organization and the Best Buy/Geek Squad store SOP. This allowed us to avoid any offenses that may cause repercussions for our team. Show less

Carson City, Nv

As an Advanced Repair Technician, I performed various setup and repair tasks for clients, including diagnostics, hardware and software installations, and identifying compatibility issues. I was responsible for automated and manual virus, spyware, and malware removals, as well as performing manual operating system repairs using approved repair disks, command prompt, reg edit, event viewer, task scheduler, and other built-in Windows and Mac functions.Additionally, I performed data… Show more As an Advanced Repair Technician, I performed various setup and repair tasks for clients, including diagnostics, hardware and software installations, and identifying compatibility issues. I was responsible for automated and manual virus, spyware, and malware removals, as well as performing manual operating system repairs using approved repair disks, command prompt, reg edit, event viewer, task scheduler, and other built-in Windows and Mac functions.Additionally, I performed data backups, both from the OS and manually removing data from the hard drives when devices would not power on or boot to the OS. I also performed HDD clones when upgrading clients' HDD or SSD in their computers, and Operating System refreshes, restores, and installations when an OS repair was no longer feasible.I was responsible for driver updates, BIOS upgrades, changing BIOS settings, repairing hardware, and installing new parts in all laptops, desktops, and all-in-one machines. I worked with all major versions of Windows and all major MS Office versions, as well as other applications.I also supported Apple applications and third-party applications, performed manual operating system and hardware repairs, and utilized the terminal to perform repairs, as well as the disk utility, finder, and other built-in Mac functions. I upgraded the memory and HDD/SSDs in Mac laptops and Mac minis and performed data backups from Macs to new Windows PCs and vice versa.Lastly, I conducted functionality checks on returned devices, including desktops, laptops, all-in-one PCs, Macs, televisions, wearable technology (smart watches and activity trackers), audio/visual equipment, speakers, and other technology. I maintained thorough notes and paperwork utilizing the ticketing systems within the Geek Squad. Show less

Carson City, Nevada

As an experienced IT support technician, I was responsible for troubleshooting, installing, and repairing end-user PCs and devices, along with maintaining and troubleshooting applications, software, hardware, and operating system issues on end-user workstations. I resolved connectivity issues for multiple offices across the State of Nevada, ensuring seamless access to the internet, applications, and other internal and external sources.I also provided basic level network support, VPN… Show more As an experienced IT support technician, I was responsible for troubleshooting, installing, and repairing end-user PCs and devices, along with maintaining and troubleshooting applications, software, hardware, and operating system issues on end-user workstations. I resolved connectivity issues for multiple offices across the State of Nevada, ensuring seamless access to the internet, applications, and other internal and external sources.I also provided basic level network support, VPN connectivity, and first-line helpdesk support, recording calls and tracking tickets with Service Pro. I established and maintained user accounts and network permissions for all systems, servers, networks, and application systems.Moreover, I monitored mainframe and SQL server operations, diagnosed job failures, and provided reports to on-call staff. I was also responsible for monitoring and resolving issues with databases. Additionally, I assisted the IT department with purchase request processes and worked with management and IT professionals to recommend solutions for software, networking solutions, licensing, and projects for the department.Overall, my expertise in IT support, troubleshooting, and problem-solving, along with strong communication and collaboration skills, ensured excellent service to end-users and seamless operations across the organization. Show less

Carson City, Nevada

As a Computers Supervisor at Best Buy, I prioritized providing exceptional customer service by greeting and assisting customers in finding the products that best suited their needs. I strived to create a unique customer experience that would leave them confident in their purchasing decisions.I also focused on the coaching, development, and performance of my team. I ensured that my team was knowledgeable, up-to-date, and trained on their goals and performance.Maintaining a clean… Show more As a Computers Supervisor at Best Buy, I prioritized providing exceptional customer service by greeting and assisting customers in finding the products that best suited their needs. I strived to create a unique customer experience that would leave them confident in their purchasing decisions.I also focused on the coaching, development, and performance of my team. I ensured that my team was knowledgeable, up-to-date, and trained on their goals and performance.Maintaining a clean and organized department was another key aspect of my role. I kept the department well-stocked with updated price tags on new and open box items. I delegated tasks to my team members and employees to manage the workload, which allowed them to perform duties such as keeping the department clean, organizing merchandise, restocking products from the warehouse, pricing products with incorrect price tags, and providing coaching to new and part-time employees.Overall, my main responsibilities included customer service, team development, and maintaining a well-kept department that met the needs of both customers and employees. Show less

Bachelor Of Science - Bs, Cyber/Computer Forensics And Counterterrorism

Did not Complete - Life Circumstances

Associate Of Science (As), Engineering

Completed Calculus and Mathematics Studies - No Degree

Associate Of Science (As), Engineering And Mathematics., 3.57

General Education and Mathematics - No Degree

Mechanical Engineering

Activities and Societies: Club Lacrosse Team, WKU Rocketry Team. No Degree - Did General Education and Some Engineering Courses