Jordan Jagielski Email & Phone Number

Cary, Nc, Us

Cary, Nc, Us

• Answer incoming calls from providers regarding their patients health insurance plans and benefits• Provide detailed information regarding coverage options, copays, deductibles, and benefits• Assisting with member account management, including updating personal information and addressing billing concerns• Navigating internal systems to access member information and process requests accurately• Resolving customer complaints and concerns in a timely and professional manner• Referring complex issues to appropriate departments or specialists when necessary• Staying updated on policy changes and new healthcare regulations

• Greeting: Welcoming guests and seating them• Taking orders: Entering orders into a POS system• Serving: Running food to tables and presenting orders in a prompt and efficient manner• Refilling: Keeping drinks refilled• Upselling: Suggesting additional food or drinks• Maintaining ambiance: Maintaining a positive and friendly dining atmosphere

Assist individuals and families, individuals with disabilities, and others to determine initial and continued eligibility for MassHealth benefits.Process and administer assigned cases via phone and review documents for potential applications in-person.Assist members to navigate and complete online applications.Evaluate and review submitted documents to ensure accuracy and completeness of information.Validate customer demographic, financial, and background data through contacting applicants and collateral sources.Provide requested services and appropriate referrals for customers to external programs for which they may qualify.Represent the agency at hearings and explain eligibility determinations.Reconcile MassHealth case information with information from other agencies and sources.Respond to customer inquiries and provide information regarding eligibility requirements.Provide quality customer service by responding to inquiries in a professional, efficient, and courteous manner.

Prepare and analyze monthly, quarterly and annual reporting requirementsEnsure accuracy and timeliness of the preparation of reporting requirements, assigned analysis and projectsUtilize statistical data and analysis to make recommendations for lending strategies, create enhanced loan queues to properly manage volume and other various mattersEnhance, improve and maintain written procedures for the Consumer Lending departmentAssist system maintenance and upgrades; including testing, internal communications and deploymentMake recommendations to improve the Consumer Loan processes and proactively work towards a consistent high level of excellencePerform a variety of additional duties including, but not limited to: performing testing for systems upgrades and completing a variety of daily reports as requested by Management

Analyze information received in order to determine probity of the loan and demonstrate quality control on loan prior to bookingFollow up on requests regarding call-backs or closing out loans for membersPerform job-related duties as assigned by TLs: such as DCU-Loan emails, Faxes, CLD-TL emails, SRs, follow-up requests, assisting with scanning/shipping of checks, etc.Promptly answer calls within the Consumer Loan queues and maintain a limited amount of time of being unavailableFollow guidelines to limit risk exposures to fraud and losses

Provide side by side interventions to Persons that focus on problem solving, skills training, modeling behavior, optimism, encouragement and Participate in the development of treatment plans.Assist the team and Persons in providing on-going assessment of symptoms and responses to staff interventions.Support Persons in their desire for recovery and rehabilitation in the development of their goals.Support the pursuit of services that are culturally competent, strengths based, recovery based, focused on rehabilitation and are inclusive of Person preferences. accessing community resources that supports these healthy areas.

Gardner, Massachusetts, United States

Project management support for Healthy Minds and other upcoming eventsTracked Changemaker progress in adult learning “Camp” seriesLocating and organizing quality content for Healthy Minds student conference sessionsCreated promotional content for student-targeted events that would help draw attention and focus on life skills and new learning opportunities

Completed member’s loan applications based on confidential financial informationResponded to member’s emails discussing questions regarding open loans/loan statusFilled any necessary information into loan applications that were missed by member initially

Leominster, Massachusetts, United States

Reviewed Mentee Client Intake Forms in order to match them with an adult mentorResearched distanced/virtual volunteer activities for mentees and mentors to do togetherResearched activities/games for mentors & mentees to do together via Zoom, that was shared with supervisor and sent out to Mentor’s for ideas on activities they can do with their menteeAttended training webinars for child trauma & local community updates

Fitchburg, Massachusetts, United States

Filled out Adult Client Intake forms with individuals requiring financial and housing assistanceMade phone call arrangements with companies based on clients needs such as domestic abuse shelters, only women shelters and financial assistance programsMade copies of important files and organizing filesOrganized donated childrens’ clothing items

548 Lincoln St Worcester, Ma

Bachelor'S Degree, Human Services, General, 3.64

Activities and Societies: TUA Member.

Game And Interactive Media Design, Freshman