Jordan H. Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, United States

As Office Administrator, I support the Office Manager by providing office reception, managing inventory, coordinating office communication, managing partner schedules and calendars, assisting with employee onboarding and offboarding, and managing office inventory. I also provide assistance with organizational operations, event planning, project management, and compliance.

Washington, District Of Columbia, United States

As a small business owner, I have worked with clients in a variety of industries to increase their online presence and advance their entrepreneurial efforts. Some of my clients over the years have worked in interior design, restaurant ownership/management, political strategy and public relations, and event planning.—Oversee operations and customer relations of virtual assistant business supporting between 10 and 20 small business owners with various administrative tasks, including both long and short-term projects of project scope ranging in size from $2,000 to $20,000. —Complete split testing or A/B testing of service options to ensure offerings align with client needs. —Subcontract with service providers to maintain superior service and adhere to agreed upon deliverables.—Compose employee handbooks and other pertinent employee documents for client businesses. —Manage social media marketing to improve brand visibility and expand client list, resulting in an average brand visibility improvement by 70% and expansion of client lists by 45%. —Create and audit expense reports and profit and loss (P&L) statements. —Design Squarespace websites for one to two clients per year resulting in increased brand credibility. —Implement email marketing plans for approximately 10 clients per year to support product/service launches, increase sales, and announce company updates. —Produce website copy for >25 websites. —Author between 200 and 250 social media posts and captions each month for Instagram, Facebook, and Twitter.—Draft between 12 and 16 blog posts per month for client websites, targeting optimization for online searches. —Write between 5 and 8 email newsletters per month in coordination with client-defined email marketing plans. —Analyze customer response to written communications and edited as needed.

Remote

Positions Held: Project Coordinator, Las Vegas Gallery (2/2018-7/2019)Project Leader, RH Contract (7/2019-11/2020)Senior Project Leader, Customer Experience (11/2020-11/2022)—Managed project portfolio of around 30 to 50 projects simultaneously, with budgets ranging from $150,000 to $1 million per project—Coordinated all aspects of client purchase, including but not limited to, collecting payments via a variety of payment methods (cash, check, credit card, etc.) confirming selections, and obtaining legally required signatures to ensure compliance with regulatory requirements—Coordinated delivery logistics for gallery team and third-party delivery partners to ensure seamless project installation on scheduled date—Reported routinely to senior leaders and supervisors to advise of project status via in-person or virtual meetings—Collaborated with internal colleagues to identify best practices for project organization—Liaised with external clients to provide status updates, convey critical information, and advise on deliverable adjustments—Developed and delivered process and procedural training materials—Provided in-person and virtual training to peers and new hires to focus on building competence in standardized delivery of service and products—Facilitated cross-functional team meetings ranging in size from four to 20 participants to review all aspects of project management, including delivery timelines, contingency plans, and required third-party support—Recorded communications and updates in Salesforce CRM system—Created email templates that were shared with organization to use for standardized communication—Assisted in creating and implementing Six Sigma protocols for improved process control and client satisfaction—Engaged with business analysts to systemize processes and identify opportunities for improvement

Las Vegas, Nv

—Planned and executed work to support approximately 22 small business human resources (HR) departments in creating standardized processes—Defined role descriptions, created hiring plans, developed applicant tracking systems, and standardized onboarding procedures in coordination with small business HR departments—Obtained and managed all necessary employee information to implement benefits packages, including insurance, paid time off (PTO), and other employee incentives— Successfully managed sensitive and personally identifying information, consistently in adherence with stringent confidentiality protocols—Completed system set up and onboarded approximately two businesses per month to employment benefit and tracking software—Served as primary point of contact for approximately 500 employers and employees for questions relating to insurance benefits or system processes—Identified program issues regarding claim programs, including claims for death, disability, or education.—Communicated in writing, over the phone, and in person on claim programs—Assisted employees with obtaining required authorizations, referrals, and documents for necessary medical and dental procedures—Developed knowledge of claim programs and processes to better serve employers and employees—Acted as liaison between insurance company and member to ensure clarity of message and world-class support—Drafted and implemented itemized job descriptions for company roles ranging from intern to CEO. —Created hiring plan to standardize hiring across all roles—Completed analysis of business needs and developed and implemented applicant tracking systems, allowing users to easily review and take appropriate action on received applications —Created standardized onboarding procedures and new hire/employee handbooks to define company policies, employee benefits, and other information as required by law

Managed a variety of projects, including book release marketing, research, event planning, talent acquisition, and event follow-up.* Booked musical talent for organization-sponsored tour on 30+ college campuses with attendance of 200-1000 people at each event* Coordinated staging, set design, and equipment needs for events* Managed post-event follow-up, ensuring all parties received prompt payment for goods or services* Completed in-depth research on potential donors to organization* Compiled detailed reports on companies and persons of interest to organization, including contact information

Handled all aspects of customer care, including product education, website development, billing issues, and shipping concerns. Participated in cross-functional team projects to design purchasing promotions, develop and implement CRM systems, and create informational and training documentation. * Answered and documented incoming phone calls to customer service, ranging between 50-100 calls per day* Assisted retailers in developing sales forecasts for holidays and events* Developed detailed analytical reports for both retailers and company to evaluate past and current trends in jewelry design and sales* Volunteered to assist in other departments as needed, including Accounts Receivable, Marketing, and Distribution Center

Began as staff member, and was promoted to Front Desk Supervisor, then to Front Desk Assistant Department Head. * Provided friendly and inviting service to all Life Time Fitness members and guests* Maintained and provided upon request full knowledge of all club activities and schedules* Managed scheduling of staff of 25+ employees* Ensured front desk and lobby area were clean at all times* Completed rotating Manager on Duty shift, managing operations of all departments within the club

Prairie Du Chien, Wi

Served as solo telecommunications operator for Police Department. * Answered and documented all emergency and non-emergency calls to department, transferring callers to officers or other personnel as necessary* Answered and documented all radio communications between officers and dispatch* Served as dispatcher for City on-call fire and EMS departments, as well as for WI state patrol officers assisting the department* Created police reports when necessary* Handled all walk-in civilian traffic to department, providing information or directing to officers or other personnel as appropriate; documented all walk-in traffic

Prairie Du Chien, Wi

Assisted with administrative duties within department, including creation of intraoffice documents, organization of case files and citations, and creation and distribution of departmental policies and procedures.

Prairie Du Chien, Wi

Served as part-time legal assistant. —Supported two-partner law firm by answering phone calls, accepting client payments, transcribing legal documents, organizing case files, scheduling appointments, and managing correspondence. —Served as a key stakeholder in the operations of the law firm, ensuring the efficient flow of legal proceedings and client interactions. —Maintained a high degree of confidentiality and discretion when handling sensitive client information and legal matters. —Managed the operations of the office, supporting efficiency and effectiveness, contributing to the overall success of the legal practice.

Master Of Business Administration - Mba, Project Management, 4.0

Bachelor'S Degree, Psychology, Magna Cum Laude

Activities and Societies: Honor Roll, National Society of Student Leaders

Associate'S Degree, Criminal Justice/Psychology

Activities and Societies: Student Honor Society, Student Tutor

Bachelor'S Degree, Political Science And Government