Jordan Eilbert Email & Phone Number

Hauppauge, New York, United States

Hicksville, Ny

Evaluate status of region wide issues via evaluating alarms and evaluating the health of individual regions. Act as liaison between Inside plant and communications desk. Create tracking tickets to follow maintenance and possible outages. Work under minimal supervision to provide updates and track outages to ensure timely resolution. Engage required groups to resolve issue, acting as primary point of contact for major outages. Initiate conference calls and coordinate multiple departments involvement in the resolution of complex outages and maintenance. Monitor broadcast equipment for drops in bit rate and image quality errors. Monitoring Digital Content Managers, Path 1 Encoders/Decoders, Cheetah Technologies and Ucrypt Video for errors and alerts. Reporting abnormalities in bit rate, radio frequencies, and image quality to functional groups

Jericho, Ny

Performed call volume tracking and updates for small and large scale outages. Dispatched outages to outside plant techs. Acted as liaison between Outside plant and Network Operating Centers. Acted as communication gateway between call center technicians and system engineers to ensure proper escalation procedures. Acted as level three support for outside plant technicians for customer trouble call and install issues.

Taking calls to resolve VoIP connectivity issues with both direct to VoIP device configurations and Home Wireline installs. Also troubleshooting Optimum Online issues and other related products.

Installed, configured, and maintained POS PC's, Touch Monitors, recipte printers, report printers, network connections, internet connections, databases all with a primary focus of maximum uptime.Assisted customers with over the phone support while remote controlling their systems via UltraVNC, Logmein, and PC Anywhere. Would resolve issues by doing over the wire updates through file transfers and would educate customers on how problems occurred, how to keep them from occurring, and how to solve them themselves when the same problem arose at a later date.I left Signature on my own accord, as I found that while my job description said I would be working from 9-5 Monday through Friday with one Saturday a month) I found I was working far more overtime than originally indicated, for no extra income. According to all the management there, I would be welcomed back if I ever were to return to the area.

Repaired HP Laptops under HP warranty. Was required to meet a 48 SLA on all laptop contracts, and was in charge of insuring parts where picked up and returned properly. Was self sufficient and communicated with management often to give them valuable information on my projects status and my own. Was in charge of calling clients and making my own schedule for appointments and part pick-ups/drop offs. Learned how to service HP series 4000 printers, and OKI data 5200 series laser printers. I Also repaired and maintained HP Photosmart photo lab equipment under primary Photosmart Technician Robert Nannery.Left job because I was moving to PA.

Ghosted and configured new PC's (Desktop and Laptops) for new hires and current employees in need of replacements. Added PC's to Active Directory, as well as added them to Managesoft adoption list. Ensured all PC's had correct security levels via OUs and had the necessary software per department. Was in charge of maintaining supply room in an organized manner. Before leaving this position I created a tutorial for the use of the Managesoft software distribution software for the next consultant who would come to fill my place. Worked directly under Larry Ferrara, our department head was Jim Sanginario.

Plainview, Ny

Was in charge of adding and maintain PC's to school's Active Directory. Maintained PC's for school and rolled out PC's based on curriculum required. Maintained storage room and improved organization. Worked directly under Alex Cruz.was let go within 90 day period for undisclosed reasons.

Was in charge of maintaining POS Depot system for Estee Lauder. Had to repair POS PC's and equipment and ship them out to various stores around the US and Canada. Occasionally I would need to go onsite to repair either Estee Lauder equipment or other customer's systems and printers.Also had to configured and Ghost PC's and laptops for both Estee Lauder and Unicef, occasionally with batches as high as 60 machines.Would deliver Unicef shipments via truck to DHL shipping center at JFK International Airport. Was in charge of unloading truck and insuring it was taken by DHL to the proper shipping center. I also had to ensure that skids were labeled by order number, and were properly shrink wrapped in black security wrap.

Was in charge of my own scheduling, as well as contacting customers, processing paperwork, and maintaining my customer base. I was considered an independent contractor, as my job was to sell Cutco Cutlery to customers that I had to contact, visit, and service on my own. I had limited support from my managers and from the office, mainly supplying advice, paperwork, demonstration materials, and marketing materials. I sold over $10,000 dollars worth of Cutco by the end of my time here, and I developed very important customer service skills and communication skills.

Master Of Business Administration (M.B.A.), Business Administration, Management And Operations

A.A.S., Computer Networking Operations

Graduated with an overall GPA of 3.5. I have had training in Microsoft 2000 Server, Advanced Server, Exchange, and Active Directory. I.