● Communicate effectively with customers from diverse backgrounds while performing service-oriented tasks● Personalize guest interactions by amusing and building great relationships● Arrange for the prompt parking and retrieval of vehicles upon guests' arrival and departure from theestablishment in a safe and friendly manner

● Responded in a friendly, organized manner to telephone and face-to-face inquiries regarding order status,and/or availability of products & services● Listened attentively to customer needs in order to guarantee a positive customer service experience● Accessed electronic and paper cataloging systems to locate product descriptions and availability

● Supervised, managed, motivated, and assisted 5-8 lifeguards per shift to ensure that safety standards and building protocol was adhered to● Educated and accommodated 15+ patrons per day to answer questions and resolve problems as needed● Filled in for Lifeguards and Swim Instructors in the event of an absence● Analyzed staff productivity at bi-weekly meetings and developed a course of action in order to ensure optimal effectiveness and efficiency within the program

● Educated and instructed a large range of ages (<1 to 60+) on proper swimming techniques● Communicated and coordinated with clients regarding scheduling discrepancies and client needs in order to formulate a lesson plan that best satisfies all parties● Adapted group instruction in order to ensure effective communication with diverse populations

● Ensured the safety of up to 25 swimmers at any given time● Operated as a part of a team expected to perform physically demanding tasks in masterfulform under stressful conditions● Informed supervisors of disturbances and emergencies in order to ensure the safety of patrons