Jordan Smith Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas, United States

Build, manage, and optimize the support organization looking to balance efficiency against human-to-human interactions through our support channels.Lead, manage and mentor a 7-person team of Customer Support professionals.Own the department, and know how to coach to excellence — you know your team, their strengths, their weaknesses and you're able to build them and help them reach their maximum potential.Set team goals and remove barriers to ensure your team can hit these goals.Be a champion of PLANOLY as a platform that simplifies social marketing.Become an advocate for the customer. Communicate feature requests, elevate product issues and inform management of areas that need attention.Set the strategic direction for the support organization and produce a roadmap to get there.Create the process and structure for how to run a well-functioning support organization and lead all implementations

Austin, Texas, United States

Austin, Texas Area

-Created and executed business plans to achieve department volume and productivity goals.-Achieved annual increase of 5.2% -Partnered directly with divisional regional manager to ensure we had adequate depth in replenishment products. -Consulted with vendors to collaborate designated training sessions to further employee product knowledge, including new deliveries and sales quotas-Strategized and executed designer focused events to promote brand awareness, increase sales, and further strengthen customer engagement. -Implemented proactive outreach program to drive foot traffic and increase sales -Improved team metrics and expanded expertise of core competencies, including monthly chats to ensure priorities are aligned and employees have tools for success -Developed team members through summer internships and pacesetter achievements-Achieved 10 new and noteworthy brand launches

Greater Minneapolis-St. Paul Area

-Hired, trained, and developed 2 leaders and 12 associates with a $7 million volume expectation-#1 department for card activation-Installed a department wide culture of eagerness and professionalism -2016 exceeded sales per hour by 4% -Achieved shrinkage goals through accurate inventory management -July 2016 Department of the Quarter 9% increase

St Louis, Missouri, United States

-Set and achieved biweekly sales goals-Created repeat traffic by building relationships and following up with clients-Denim specialist-Offered services such as personal styling, alterations, and rewards card-Assisted management with merchandising, markdowns, and promotional events

-Organized and hosted annual charity golf classic-Designed media content-Executed administrative duties

-Helped market campaign -Communicated and provided information to prospective voters

Bachelor'S Degree, Marketing

Activities and Societies: Alpha Phi Sorority American Marketing Association 3 Little Birds 4 Life China Business Travel Study

Education record