Jordan Fiddes Email & Phone Number

Leeds, Gb

Leeds, England, United Kingdom

Leeds, England, United Kingdom

Leeds, England, United Kingdom

• Managing the Bet Operations team (7 staff incl. Executives, Senior Executives, Supervisors and Managers) all working a shift pattern across a 24/7 rota.• Manager of the site/app, push notifications, promotion implementation and planning & executing campaigns all through a pre-planned schedule.• Delivery of promotional content across our internal platforms in a time-sensitive environment.• Creating and presenting reports (both adhoc and scheduled) and presented on a weekly basis covering metrics relevant to a number of stakeholders.• Producing measurable KPIs for the team and implementing targets for all levels of direct reports. Regularly review and adapt to align with the wider business and stakeholders.• Setting Development Plans for the team and ensure each individual is empowered to progress and achieve in-role.

Leeds, United Kingdom

Responsible for the way in which Sky Bet web and mobile sites look. Plan in advance to ensure that key events/marketing messages are pushed prominently on both sites.Managing four people and using their individual strengths to make Sky Bet a market leader, starting with the website content.Final decision on what will appear on the website.

Leeds, United Kingdom

Day to day running of skybet.com, skypoker.com, skybingo.com and skyvegas.com using various administration methods and Content Management Systems.Increase awareness of the products using a number of social media outlets including Facebook, Twitter and YouTube.Owner of the Rugby Union and Rugby League betting pages. Write previews and ensure the content is appealing.Writing regular sports articles, including my own column for the Sky Sports, Sky Bet and Sporting Life websites. Weekly slot on Sky Sports News Radio to express my sporting previews through another channel.Key Skills DevelopedRecognition of customer requirements of a website used daily; including regular updates, refreshing content and uploading graphics dependent on the type of customer.Writing informative, enticing and formal content to engage the customer and maintain interest of the website.Interview skills and feature writing for all aspects of sport to be published on sports websites and radio platforms.

Remote

The sole running of the Tetley’s Challenge Cup Facebook and Twitter pages.Work with the client to implement social strategy.Adhere to the brand guidelines and adopt the defined tone of voice.Take an analytical approach to maximising consumer engagement.Obtain interviews from professionals to use as part of the campaign.Key Skills DevelopedHow to create, publish and moderate a Social Media campaign from start to finish.Use journalism skills to arrange interviews with professional Rugby League players and present them in a way which appeals to Social Media users.

Leeds, United Kingdom

I was the first point of call for all customers to the business. I ensured all customers received a pleasant and enjoyable betting and gaming experience by aiding them in various matters.Collated information on returning customers to minimise gambling addictions as well as collating information about the business to inform colleagues and clients.Interact with Marketing/Finance/Call Centre/Odds Compilers to ensure customer enquiries are dealt with efficiently and mentored junior members of staff, ensuring appropriate supervision and training was provided.I became highly proficient in quantitative and qualitative analysis, and the ability to interpret and communicate findings effectively to relevant audiences;Enhanced communication skills through report writing, formal presentations and face-to-face interaction.