Jordan Pearce Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Au

eCommerce and digital transformation specialists.We leverage the power of partnerships, experience design and bespoke software development to drive digital transformation, eCommerce and product engineering initiatives.Adobe Certified Expert Commerce DevelopersMagento2 Certified Cloud DevelopersAWS Certified Cloud PractitionersPrince2 Foundation Certified

Farm2market provide access to fresh seasonal fruit and veg and produce direct from producers delivered to your door

Brisbane, Queensland, Au

Develop, manage and implement applications and business systems for south coast region of QLDDuties and Responsibilities:• Develop business and system improvement strategies• Recommend and assess new systems and applications• Develop system and software integration and lifecycle strategies (ALM)• Perform requirements gathering and map business processes• Mange application configuration and development activities• Develop and manage intranet• Coordinate staff and Support Teams

Melbourne, Victoria, Au

Ensured deployment controls were managed and well understood by business analysts and other deployment staff and Support TeamsDuties and Responsibilities:• Manage and validate software packing• Plan, schedule and manage PC deployments• Coordinate deployment staff and Support Teams• Ensure that the deployment controls are documented and well understood • Ensure that all release controls have been satisfied • Coordinate PC hardware logistics and manage supplier relationships• Conduct deployment reviews to measure performance

Melbourne, Victoria, Au

Developed, managed and implemented the project for the Windows 8 PC upgrade using an agile project approachDuties and Responsibilities:• Perform requirements gathering • Create project stream scope• Confirm all stakeholders have been properly prepared• Work with Enterprise Architects to confirm all requirements have been met• Mange application remediation and development activities• Develop vendor engagement processes• Develop new processes for Windows 8 and new vendor - IBM• Support the development of the application remediation processes for Windows 8 uplift• Develop processes to support service integration – IBM & CenITex

Melbourne, Victoria, Au

Lead the Major incidents and/or Problems recovery activities/reviews on behalf of DOJ to deliver the agreed outcomes.Duties and Responsibilities:• Manage major incident management function• Coordinate multiple vendors to manage service resoration• Escalation point for all IT outages and problems• Develop, deploy and run training information sessions• Review monthly vendor reporting to manage SLA performance• Produce monthly reporting for senior management and executives• Provide technical support for the change management process• Document post incident reviews and review vendor post incident documentation

Auckland, Auckland, Nz

Management of the Incident and Problem Management process and ensure adherence of the process and escalation requirements within Datacom’s Managed Services departmentBreak down:- Manage Problems, to ensure that these are diagnosed, logged and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT staff and Customers to ensure accurate and appropriate communications during Problems;- Co-ordinate with Service Desk in the identification of Major Incidents; manage Major Incidents, to ensure that these are diagnosed and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT support staff and Customers to ensure accurate and appropriate communications during Major Incidents;- Call and chair Post Incident Review/Root Cause Analysis meetings following Major Incidents; issue a written Post Incident report to customers and IT management; ensure Post incident actions are completed in a timely manner;- Produce trend analysis of recurring Problems/Incidents - extract trends on Incident types, Customer types, key problem areas, hardware types etc; hold regular meetings with IT support groups to review recurring Problems and press for final resolutions - or escalate; produce 'Escalation Reports' on recurring issues and issues not being resolved.- Delivering & managing high standard communications across Customers and IT to ensure that Problems are dealt with by priority and customer needs, providing regular communications to Customers across the organisation; provide a practical representation of the Customer view within Managed Services department; attend Customer meetings, review SLA performance, take part in new projects and represent the Managed Services department viewpoint & input;

Auckland, Auckland, Nz

Managed technology systems for managed customer’s environments, coordinating with internal technology towersDuties and Responsibilities:• Managed and implemented change to customer environments, server and network• Manage customer operational infrastructure activities – software management, security, compliance, system and infrastructure integration and updates • Provide vendor management and service level management• Support infrastructure architecture development and new system and service development• Resolve complex incidents and problems• Monitor customer IT operations through service monitoring tools• Mentor Operations team in the development of operational processes and procedures

North Sydney, Nsw, Au

Create, managed and maintained IT systems, servers, network, custom telephony and integration software. Managed IT operations and service management processes in alignment with business and customer expectations.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Education record

Diploma Of Management

Education record

Bachelor Of Business Information Systems