- Drive business growth through growing current customers and acquiring new customers- Direct customer service team- Problem solve high level customer issues- Negotiate complex automotive and other program quotes- Provide detailed forecasts and generate reports for top management- Advance the business by improving internal processes to maximize efficiency

Managing a sales team, quoting, complex customer interactions and company marketing.

• Lead a digital sales playbook innovation project with a team of 5 senior employees• Consulted on an inventory management project, sales process improvements and marketing content• Explored Chinese manufacturing supply chains through a trip to Shanghai and surrounding areas• Created company sales presentations and assisted with account acquisitions

Assisted a UCONN professor with her business law class, honors business law class, and EUROBIZ initiative.https://eurobiz.uconn.edu

• Interviewed clients to evaluate their strengths• Created personalized plans to match clients with fulfilling careers• Networked internally and externally to create new career opportunities• Managed relationships with current employers• Job coached new placements• Matched the best recorded rate of job placement within the department

• Facilitated transition of Arc’s eDocNY project from a model managed by external contractors to a business run internally by the Arc of Westchester• Led development and implementation of a Kiosk scanning solution for eDocNY • Developed the eDocNY business by creating new marketing materials, starting online advertising, and developing print and email campaigns• Leveraged in-depth knowledge of industry to assist sales staff in client meetings• Collaborated with programmers to produce new applications for document conversion and imaging projects • Educated production staff on new applications and processes, then directed production teams of 2 to 6 people on several information management projects• Managed client expectations and requests for document conversion projects• Designed and generated monthly production reports used for more efficient billing• Company designed a new Career Planner role for me after document management business was sold

• Created proposals for new document management projects by documenting client needs and developing new processes to assure each projects’ success• Generated programming specifications to develop new applications for most projects• Coordinated with clients to ensure conversion or milestone requirements were met• Utilized unused production data and built new graphical reports detailing production staff's productivity allowing forecasting of future project requirements• Ensured compliance with New York State, AIIM, and client specific requirements for digital imaging, data entry, records management, and other needed areas• Conducted telephone user experience interviews on a software development project• Researched and implemented solutions to in-house needs of clients such as: a new inventory tracking system, an updated website, and a biometric timekeeping system

Completed customer transactions and helped foster customer relationships.

Review sessions, additional student assistance, grading homework, test creation and proctoring.

Assisting parents and students with their financial questions, receptionist, filing, data entry.

Review sessions, additional student assistance, grading homework, test preparation.

Filing, data entry, field testing GPS units, packaging and shipping, head of the return merchandise authorization department.