Jordan Harris Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

🌟 Key Competencies:✔ Complex Risk Analysis: Proficient in evaluating multifaceted commercial risks, from property and liability exposures to emerging risks in the insurance market.✔ Tailored Solutions: Skilled at customizing insurance programs that align with clients' unique needs, budget, and risk tolerance.✔ Market Expertise: Deep knowledge of the Australian insurance market, staying abreast of industry trends, and leveraging this insight to secure competitive coverage.✔ Collaboration: Collaborative team player, working closely with underwriters, account managers, and clients to achieve successful placements.✔ Data Analytics and Risk Modeling: Proficiency in utilizing data analytics and risk modeling tools to identify trends, assess risk exposures, and make data-driven recommendations for insurance program enhancements.

Sydney, Australia

Dural, New South Wales

In my role as Restaurant Manager I was principally accountable for four main areas:• Quality, Service, Cleanliness & Value (QSC&V)• People, Leadership and Compliance• Profitability• Business Planning and SalesIt is my responsibility to drive these areas in my restaurant and local community. In this role I am the leader of the restaurant and work closely with my Department Managers to coordinate the various functions and systems that are critical to the success of the restaurant.

Rouse Hill Mcdonalds

In addition to the responsibilities of a Shift Supervisor, as the People Performance Manager my principal accountabilities were:Crew Scheduling- Determine restaurant labour needs and budget- Project sales on a weekly and hourly basis- Schedule fixed hours (e.g., Crew training, PM, merchandising, close, open etc.)- Ensure days off system is in place- Action updates to Crew availability and changes of details- Complete weekly Crew schedules- Conduct weekly and monthly labour analysis- Ensure labour controls are completed hourly (by Shift Managers)- Ensure daily labour is within projectionsPeople Practices- Maintain a Crew staffing level appropriate for the restaurant's sales level by achieving Target Crew Number (TCN)- Ensure Crew Onboarding process follows McDonald’s policy- Maintain and issue uniforms; ensure adequate uniform supply and manage linen budget within standards- Assign new Crew to areas and departments- Write and conduct performance reviews for assigned Crew and Crew Trainers in department- Review labour controls and review with Restaurant Manager weekly and Franchisee monthly- Conduct initial applicant screening and interviews using individual or group interview guide- Compliance with People MinimumsTraining- Determine restaurant training needs- Select and train Crew Trainers (should be 10% of Crew base)- Work with other Department Managers on ensuring each department has sufficientnumber of proficient Area Leaders- Conduct Crew Trainer meetings at least monthly- Develop training/SOC schedule for new and existing employees and post weekly- Follow-up and track SOC completion- Write IDP goals for self and management reports- Complete training of departmental management candidates

Rouse Hill Mcdonalds

In addition to the responsibilities of a Shift Supervisor as the Product Quality Manager my principal accountabilities were:Business Planning- Monitor and report progress on department goals and objectives using department scorecard- Conduct weekly department walk-thru to assess performance, diagnose opportunities, and identify actions- Understand the restaurant business plan and assume ownership for Departmental componentsInventory Management- Maintain the accuracy of the electronic ordering system- Complete stock orders for suppliers- Communicate and verify use of stock area organization plan- Oversee and verify delivery accuracy and proper product rotation- Monitor raw and completed waste, food promo, T-reds, employee and Manager meals, and condiments- Verify that raw and completed waste is tracked on every shift- Analyze food cost components and develop and communicate weekly food cost action plans to Managers and Crew (including food promo, condiments)- Submit food cost/QCR and Stat reports weekly- Complete weekly food inventory- Complete monthly inventory- Order operating supplies and monitor budget Planned and Daily Maintenance- Assign and communicate cleaning responsibilities- Train Crew and Managers on cleanliness tasks- Verify completion of assigned cleaning tasks to meet standards- Train Crew and Managers on PM tasks- Verify that all PM tasks are scheduled and completed- Troubleshoot PM emergencies- Ensure proper maintenance of restaurant building, plant and equipment- Ensure equipment calibrations have been completed- Monitor usage of utilities and take corrective actions as appropriate

Dural Mcdonalds

Responsibilities:To supervise daily operations through supervising people, product and equipment to deliver outstanding QSC&V, excellence in workplace safety and business results on shifts.Principal Accountabilities:The role of Shift Supervisor is to supervise shifts to achieve the restaurants business results.In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:- People- Quality, Service & Cleanliness/Sales Building- Workplace Safety/Security- Food Safety / Sanitation- Profit- Administration

Dural Mcdonalds

Responsibilities:To develop crew to deliver an exceptional customer service experience every time, while leading by example and following our Policies and Procedures.Principal AccountabilitiesCrew trainers’ main responsibilities are as a crew person; however as a crew trainer there are extra responsibilities. Principle accountabilities include, but are not limited to:- People- Restaurant Standards- Business Results** Before September 2012 I was employed as a crew person

Sydney, Australia

I worked Part time as an Administration Assistant in the Client Service Support Global Team. This role’s responsibilities included: • Ensuring the output of high quality remuneration surveys through the checking, formatting and compilation of all relevant documentation ready for survey dispatch• Preparing, proofing and collating presentations, reports, marketing mail-outs and various other documents, formatting reports (mostly in Word) and converting to PDF (Adobe Acrobat)• Providing assistance to team members by collating relevant information and extending excellent customer service to clients• General administration duties including- Meeting management, handling customer calls, filing, faxing, scanning and photocopying materials• Taking initial enquiries from clients, directing to appropriate team member for resolution

Hsc

Activities and Societies: Lasallian Youth Leader 2011 & 2012 1st V Basketball 2011 & 2012 2011 USA Basketball Tour

Education record

Activities and Societies: 1st V Basketball 2009 & 2010