Leader in the gift industry, designing and manufacturing a portfolio of lifestyle brands

CapitalG, Forerunner, and Greylock-backed eCommerce tech startup focused on bringing an Expert touch to high-consideration online purchases• Managed business critical tasks and pushed core initiatives forward to ensure smooth backfilling of Partner Integrations Manager role for organization

• Drove new partners to optimal order and inventory integration methods, resulting in more frequent inventory reporting across organization, driving out-of-stock cancellation percentage below 2%• Decreased partner integration onboarding timelines, facilitating growth in number of partners onboarded to dropship program by 90% (from 104 to 198)• Grew portfolio of EDI-integrated dropship partners by 1700% (from 1 to 17)• Implemented organization’s first EDI testing process to best structure new EDI partner onboardings to mitigate post-go live issues• Managed multiple overseas teams, including building a new team, and drove teams to establish new KPIs and the processes to drive success against them• Managed troubleshooting, resolution, and root cause analysis of partner integration-related operational issues• Managed relationship with integration solutions vendor, including driving mutually beneficial product roadmap

Leader in the gift industry, designing and manufacturing a portfolio of lifestyle brands• Managed organization’s 150+ B2B and B2C integrations, through which $72 million in annual revenue flowed• Handled all aspects of integration strategy and project management, while growing number of partner integrations by 189%, including through four acquisitions• Wrote organization’s first EDI specifications documents for transportation integration with freight forwarder• Managed exception identification, troubleshooting, and resolution for estimated 230k monthly EDI documents• Managed design, mapping, and generation of SSCC carton labels, packing slips, invoices, and shipping labels within 3rd party warehouse management and shipping solutions systems• Warehouse management, ERP, and help desk system administration• Implemented tokenized credit card processing integrations with rep partner order platforms, ERP system, and payment gateway, resulting in decreased customer service order handling time

• Earned Professional Developer Certification on Boomi IPAAS platform to bring management of full life cycle of EDI integrations in-house, resulting in decreased implementation timelines and increased maintenance flexibility• Developed extensive knowledge of EDI standards, transaction sets, communication protocols, VAN services, and integration development cycles and methodologies• Resolved preexisting EDI invoice issues resulting in immediate $100k+ decrease in accounts receivable aging• Managed implementation project scopes, risks, and timelines amongst vendors, customer and internal stakeholders

• Facilitated ecommerce program revenue growth of just under 100%, resulting in increased organizational visibility and priority for the program• Increased portfolio of drop ship retail partners and online marketplaces• Built relationships with ecommerce buyer partners to grow product offerings and ecommerce revenue• Reported on and analyzed sales and pricing metrics to best position ecommerce business for long-term growth• Managed inventory forecasting and purchasing to ensure optimal product availability for ecommerce fulfillment

• Executed daily ecommerce program operational processes, including inventory and order to cash processes • Managed item setup and data maintenance responsibilities for new and existing ecommerce retail partners• Drove daily customer service activities related to ecommerce program

• Coordinated shipment document flow among organization, transportation service providers, and military bases• Reduced percentage of missing shipment documents at shipment delivery date by 60%, resulting in reduced claims issues downstream• Shortened average invoice processing timeline from 11 to 6 days, resulting in improved cash flow• Decreased average late documentation warnings per quarter from 15 to 3, resulting in better shipment management scores• Resolved claims related shipment issues by interfacing with customers, carriers, local agents, and military bases, resulting in improved customer satisfaction• Developed documentation and claims manuals and onboarded incoming employees on best practices