Jordan Hawkinson, Pmp Email & Phone Number

Tukwila, Washington, US

Leader in the gift industry, designing and manufacturing a portfolio of lifestyle brands

San Francisco, CA, US

• CapitalG, Forerunner, and Greylock-backed eCommerce tech startup focused on bringing an Expert touch to high-consideration online purchases
• Managed business critical tasks and pushed core initiatives forward to ensure smooth backfilling of Partner Integrations Manager role for organization

San Francisco, CA, US

• Drove new partners to optimal order and inventory integration methods, resulting in more frequent inventory reporting across organization, driving out-of-stock cancellation percentage below 2%
• Decreased partner integration onboarding timelines, facilitating growth in number of partners onboarded to dropship program by 90% (from 104 to 198)
• Grew portfolio of EDI-integrated dropship partners by 1700% (from 1 to 17)
• Implemented organization’s first EDI testing process to best structure new EDI partner onboardings to mitigate post-go live issues
• Managed multiple overseas teams, including building a new team, and drove teams to establish new KPIs and the processes to drive success against them
• Managed troubleshooting, resolution, and root cause analysis of partner integration-related operational issues

Seattle, WA, US

• Leader in the gift industry, designing and manufacturing a portfolio of lifestyle brands
• Managed organization’s 150+ B2B and B2C integrations, through which $72 million in annual revenue flowed
• Handled all aspects of integration strategy and project management, while growing number of partner integrations by 189%, including through four acquisitions
• Wrote organization’s first EDI specifications documents for transportation integration with freight forwarder
• Managed exception identification, troubleshooting, and resolution for estimated 230k monthly EDI documents
• Managed design, mapping, and generation of SSCC carton labels, packing slips, invoices, and shipping labels within 3rd party warehouse management and shipping solutions systems

Seattle, WA, US

• Earned Professional Developer Certification on Boomi IPAAS platform to bring management of full life cycle of EDI integrations in-house, resulting in decreased implementation timelines and increased maintenance.
• Developed extensive knowledge of EDI standards, transaction sets, communication protocols, VAN services, and integration development cycles and methodologies
• Resolved preexisting EDI invoice issues resulting in immediate $100k+ decrease in accounts receivable aging
• Managed implementation project scopes, risks, and timelines amongst vendors, customer and internal stakeholders

Seattle, WA, US

• Facilitated ecommerce program revenue growth of just under 100%, resulting in increased organizational visibility and priority for the program
• Increased portfolio of drop ship retail partners and online marketplaces
• Built relationships with ecommerce buyer partners to grow product offerings and ecommerce revenue
• Reported on and analyzed sales and pricing metrics to best position ecommerce business for long-term growth
• Managed inventory forecasting and purchasing to ensure optimal product availability for ecommerce fulfillment

Seattle, WA, US

• Executed daily ecommerce program operational processes, including inventory and order to cash processes
• Managed item setup and data maintenance responsibilities for new and existing ecommerce retail partners
• Drove daily customer service activities related to ecommerce program

• Coordinated shipment document flow among organization, transportation service providers, and military bases
• Reduced percentage of missing shipment documents at shipment delivery date by 60%, resulting in reduced claims issues downstream
• Shortened average invoice processing timeline from 11 to 6 days, resulting in improved cash flow
• Decreased average late documentation warnings per quarter from 15 to 3, resulting in better shipment management scores
• Resolved claims related shipment issues by interfacing with customers, carriers, local agents, and military bases, resulting in improved customer satisfaction
• Developed documentation and claims manuals and onboarded incoming employees on best practices