Jordan Heape Email & Phone Number

North Carolina, United States

Maintaining SCADA systems for the Department of Water Management. Advising on current and future projects such as plant upgrades and new integrations. Developing future goals to ensure security and sustainability.

Maintain the SCADA systems for the Plants, Facilities, and the Distribution and Collections systems. Oversee small projects and upgrades. Coordinate with crafts for corrective and preventative work orders.

Durham, North Carolina

Maintain and repair controls, instruments and electronics for the Department of Water Management for the City of Durham. Responsible for all water management sites such as treatment and reclamation plants, as well as, lift stations for developments.

Durham, North Carolina, United States

A part of the Electrical Systems Technology program. Instructing for the Instrumentation, Electrical Maintenance, and occasionally the PLC courses.

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Complete weekly workload and vendor supported tasks independently and as team in multiple locations; meet budget times and deadlines; communicate with and organize team members to complete tasks in a smart and efficient manner. Assemble displays, troubleshoot non-functioning ones; order supplies and missing parts; install and troubleshoot new and existing security; navigate several applications and resources to determine scope of work and task specific information. Responsible for reporting the completion of tasks and any issues regarding said tasks in multiple applications, as well as, with in-store leadership; adhere to and maintain paper filing system for completed tasks.Coordinate with store employees to comply with asset protection and inventory standards; establish and maintain space in each store for incoming signs, graphics, displays, and security parts to be held for upcoming transitions and sets.

Best Buy Durham

Responsible for promotional signage and pricing based on the weekly ad; signage and product placement based on new releases; pricing adjustments throughout the week.Received and shippped product according to appropriate procedures; unloading and loading of product from weekly deliveries for product replenishment and customer order fulfillment; ensuring product made it to its designated area based on store floor plan, customer orders, or serviced items. Covered other positions in store such as asset protection, front end clerk, and sales when needed.

Best Buy Durham

Utilized problem solving skills to resolve issues quickly; used mediation skills to calm escalating situations. Navigated multiple applications to provide the appropriate solution for the client’s needs; followed operating procedure for returns and exchanges; followed inventory procedure for returned or serviceable product.

Durham, Nc

Provided patrons with information regarding the menu, providing alternatives based on allergies and pallet. Invoked time management skills to produce a pleasant experience for patrons; involved management when any issues arose to rectify the situation. Managed the demands of a changing schedule on a daily basis.

managed employees, addressed and resolved customer issues, accountable for large amounts of money, directed customer flow through the point of sale, and other supervisional duties

Electronic Systems Technology Diploma, Electronic Systems Technology, Mechatronics

Taking courses to become certified as a maintenance and construction electrician and to later obtain a license through the state of North.

Bachelor Of Arts, Spanish

Activities and Societies: Completed over 100 hours of community service, study abroad, Golden Key International Honours Societyalso held.