• Recruited, managed, mentored, and developed a mission-driven, skilled team of data engineers and analysts, significantly expanding the impact of data teams across the company.• Designed and implemented a complete data engineering and analytics tech stack, comprising Fivetran, dbt, Snowflake, Sigma Computing, and Census, driving technology stack modernization.• Owned the vision and roadmap of data-driven decision-making, fostering a culture of self-service analytics and improving executive decision-making, ultimately enhancing service delivery to over 70,000 nurses.• Led the development of predictive machine learning models, including gradient boosted decision trees, random forests, and neural networks, resulting in a 120% increase in customer engagement through deployment into operational tools like Salesforce, Netsuite, and Iterable.• Developed novel and interpretable metrics through analytics and experimentation to provide insights, shaping strategic decisions and the broader analytics roadmap.• Built and implemented scalable tools and robust analytical frameworks, empowering decision-making at all company levels.• Encouraged strict prioritization, ensuring high-impact analyses that leveraged the team's unique strengths and technical expertise, covering analytics, A/B testing, and business intelligence.• Collaborated closely with product and engineering teams to identify opportunities for improvement and shape the platform strategy and roadmap.• Informed architectural decisions, established best practices, and developed lean, scalable processes in partnership with data leaders.• Led key leadership functions, including annual team budget management, incorporation of the analytics roadmap into the strategic product roadmap, and presenting key findings to the Board of Directors.

• Lead the development of actionable, revenue-generating performance interventions for a network of over 160,000 physicians and 110 million patients through facilitating the support of relevant stakeholders and performing analysis on large, complex datasets from disparate sources• Optimize the configuration and performance of customers through feature adoption analysis and robust best practice recommendations; additionally, leverage this feature adoption insight to influence product roadmap• Utilize healthcare subject matter expertise to quantify the impact of industry trends on our client base and support cross-functional teams in the development of market facing solutions to maximize business growth• Support the growth of other team members in the application of technical tools including SQL, Bash, Python, APIs, and Tableau to scalably automate the extraction, transformation, analysis, and reporting of data • Leverage Agile methodologies to continuously improve deliverables through feedback and timely iteration• Coach cross-functional teams in identifying and understanding value of available datasets • Evangelize the benefit of data driven decision making to others, including executive leaders and non-technical staff, through data visualization and compelling case studies of successful analyses

• Led the creation and delivery of COVID-19 related analytics to our Customer Success organization that drove timely insights in both clinical and operational domains for customers, resulting in effective delivery of critical care and in operational efficiencies during a time of unparalleled uncertainty.• Created tools to assist in the care of high risk patients throughout the pandemic, which resulted in the identification and scheduling of 325,000 overlooked high risk patients and generated over $36.7 million in additional client revenue. • Leveraged technical tools including SQL, Bash, Python, APIs, and Tableau to scalably automate the extraction, transformation, analysis, and reporting of data • Contributed to the development of the organization’s technical strategy by evaluating existing resources against needed capabilities in order to make recommendations for new data-management tools and infrastructure • Simplified access to network insight by assisting in the implementation of new technical solutions such as data warehousing, cloud computing, and a company-wide Customer Success platform

• Oversaw all EMR, practice management, and revenue cycle service implementation activity within my book of business including oversight of cross-functional teams, establishing a clear understanding of client’s key business metrics, and serving as a consultant in clinical and administrative workflow design• Empathetically coached clients through the change management required in the adoption of new technical solutions• Directly managed projects worth over $4.1 million in yearly revenue• Initiated, designed, and managed process for clinical data conversions which supported contracts worth $13.2 million in net new revenue in 2016 alone • Conducted client performance analyses using product reports and SQL to guide ongoing coaching conversations• Supported the professional development of my teammates by leading educational workshops, encouraging open knowledge sharing, and showcasing a mentality of “teaching and learning”

Managed collaborative research program of the Harvard Orthopedic Trauma Service, an inter-institutional effort between four core institutions: Massachusetts General Hospital, Brigham & Women’s Hospital, Beth Israel Deaconess Medical Center, and Children’s Hospital-Boston whose mission is to improve the clinical, functional and quality of life outcomes of patients with traumatic musculoskeletal injuries through novel and innovative clinical research.Responsibilities included:• Conducted research aimed at improving patient outcomes or financial health of service by focusing on key metrics such as length of stay, re-admission rates, and demands on physician’s time• Provided consultative services to orthopedic staff from local Level-1 trauma centers regarding grant submissions, research design and workflows, and implementing research programs into their clinics • Supervised full time research coordinator, part-time research assistant, and during the summer an additional six full time summer interns• Led competitive academic summer internship program, including public promotion, selection process, onboarding, project delegation and training, as well as ongoing coaching and supervision (232 applications received in 2014)• Implemented robust data governance, analytics best practices, and standard operating procedures program-wide which led to being the first study center certified as “Platinum” by the AO, a leading international organization focused on the education of orthopedists • Oversaw and managed approximately 40 active research protocols with heavy patient recruitment• Managed and prioritized new internal and external research requests• Collaborated with and provided resource management and guidance for resident research projects• Delivered academic talks, as well as designed and prepared academic posters for annual conferences• Organized and facilitated monthly research meetings for consortium of Harvard-wide Trauma researchers

• Presented case history in response to student doctor questioning• Evaluated students based on skills and performance• Provided feedback to student doctors about areas of strengths and weaknesses

• Handled all customer facing activities including service and sundry sales, reservations, and equipment rentals• Assigned daily tasks to campground staff, processed service payments, and managed paperwork• Provided campground security, shuttle transportation, and equipment management services

• Assisted students and faculty with projects requiring Adobe programs, video or audio editing• Conducted workshops where students or faculty of varying technical acumen could learn how to use various creative software• Provided informal technical support for Mac OS X users

• Accompanied residents and attending physicians on patient rounds, in office visits, and in surgery• Assisted in research projects in any capacity needed such as literature searches, manuscript editing, or data collection