Jordan Hoedt Email & Phone Number

Canada

Canada

Hamilton, Ontario, Canada

• Provides convenient, accessible service to the City of Hamilton communities by delivering a wide range of information and transactional services, including property tax, parking and by-law regulations, permits, licensing, waste management, zoning and registrations.• Maintains a strong knowledge of City services, service issues, departmental and City Council structures and responsibilities, as well as a general knowledge of Provincial services.• Addresses customer complaints by being knowledgeable in various departments, providing guidance to the appropriate resource and escalating to City Council as necessary.

Hamilton, Ontario, Canada

• Act as care and control of local community centers when full-time staff are not onsite, this notably includes being the main point of escalation for various part-time staff• Trained to lead staff members and patrons in distinct emergency environments including lockdowns, fire evacuations, power outages, and first-aid situations• Managed and supported a team of 16 camp counsellors through an 8-week summer camp program for youth ages 3-17, providing direction, mentorship, and constructive feedback• Mentor part-time staff on City of Hamilton’s policies, procedures, and day-long and specialized recreation programming• Supervision of quality programs; assisting full-time staff in program development, implantation and improvement

Hamilton, Ontario, Canada

• Facilitate day-long programs for youth ages 3-12 providing a safe and engaging environment• Obtained a vast knowledge of recreational programming schedules and information• Interacting with the public on a day-to-day basis, providing guidance and answering questions or concerns• Monitoring open programs while enforcing a safe and fun environment for participants of all ages

Hamilton, Ontario, Canada

• Writing and instructing program plans for youth ages 3-17, implementing a fun and active learning space• Teaching a variety of sports including volleyball, soccer, badminton and basketball in a progressive manner• Supervise participants to ensure the safety of patrons and recreational spaces and equipment

Hamilton, Ontario, Canada

• Provides excellent customer service at local community centres, ensuring successful program administration and client satisfaction.• Utilizes a point-of-sale terminal to receive payments for recreation memberships, course registration, drop-in programs and rentals.• Addresses customer complaints regarding other staff members, program delivery, and program availability.

Cambridge, Ontario, Canada

• Facilitated productive discussion between vendors, clients, subject matter experts, and executives throughout development and commercial projects• Led meetings and organized projects for multidisciplinary teams containing up to 20 team members• Verified completed projects are compliant with numerous and strict operating procedures• Prepared and managed project timelines with Microsoft Project to ensure client deliverables are achieved while maintaining critical path• Ensured that project time and material expenditures are validated and tracked against operating budgets• Utilized VBA to ensure departmental expectations are maintained to the company’s quality assurance standards• Governed the qualification of an additional glass vendor that increased total supply by 50%• Assisted in expanding saleable product to the Chinese market, accounting for 7-figure revenue annually• Initiated and completed a research and development project that resulted in a 70% profit margin

Toronto, Ontario, Canada

• Instructing students in a virtual 1-on-1 format, providing assistance with specific school subjects • Applying expertise gained from outstanding academic achievement in university courses, such as calculus, to effectively communicate knowledge• Demonstrate flexibility and patience to accommodate the needs of the student

Hamilton, Ontario, Canada

• Responsible for fifteen participants, ages 5-12 years old alongside a co-counsellor for 8 hours a day• Acted as a float counsellor to aid cohorts ages 3-12 years old, by providing creative and fun programming• Developed critical thinking skills by last-minute programming for cohorts when needed