Jordan Hogan Email & Phone Number

Gainesville, Fl, Us

Gainesville, Fl, Us

Gainesville, Florida, United States

Gainesville, Florida Area

Gainesville, Florida Area

Office of the University RegistrarUser Assistance and Desktop Support:- Educating staff to use the office software applications and processes- Support remote staff via telephone, assistance software, or with limited regional travel- Windows support in an Active Directory environment- Outlook support in an Exchange environment- Support of various applications in use in the office--- Microsoft Office--- TN3270 terminal emulation software--- Adobe creative software--- Enterprise call center desktop/client software--- Software for document capture, documents indexing and document retention- Hardware troubleshooting and repair coordination- Updating tracking systems with hardware locations and software assignmentsUser Account Administration:- Microsoft Active Directory--- Manage user accounts with Exchange Mailboxes--- Create groups and manage membership--- Create distribution lists and manage membership--- Manage staff credentials/account-attributes in UF ERP and access control systems--- Website configuration using HTAccess in Apache- Network Administration--- Manage network folder security and mapping--- Printing Maintenance (modifying network address, firmware, configuration, firmware version level and server driver configuration for office printers)--- VPN Troubleshooting--- DHCP management and troubleshooting--- Image based operating system deployment--- Website management tasks, transferring files to the web server--- Support for virtual servers, including building OS installs and patching.--- RPL Machine Deployment using Microsoft WDS.--- Accessing server reports on operating system update and antivirus, remediating detected deficiencies on client machines

Gainesville, Florida Area

 Oversaw Machine Room staff, including the End User Computing Specialist I, Asset Specialist II, and Machine Room College Work Study students Administrated over 200 VoIP devices ranging from desktop phones and conference phones to videoconferencing devices, and administrated the Lenel security system for the division Oversaw the distribution of equipment, office assets, division-wide vehicle fleet usage, and incoming and outgoing stock Assisted the Associate Registrar for Operational Support in various capacities including space optimization, renovation, and other special projects

Gainesville, Florida Area

 Responsible for the daily production of printed data output for the Office of Admissions and Office of the University Registrar and managing the Barr EOM PDF print server Provided end user support for computer hardware and software, VoIP phone system and department call centers, and Xerox PrintSmart devices Supervised student assistants in providing technical and operational support to the Division of Enrollment Management Provided technical support and assistance with using the Division of Enrollment Management’s videoconferencing suites and technology

Lake City, Florida

I repaired software and hardware components of computers and other electronic devices in an efficient and effective manner reducing turnaround time.Provided customer support via telephone and in-person to build and maintain rapport with new and existing customers.Created invoices and handled customer transactions

Lake City, Florida

Created a weekly delayed video suitable for IMAG for the video campus in Dallas, Georgia, complete with intro/outro graphics and lower-thirds complete with information (points, scripture, etc.).Increased social media interaction by roughly 300% percent in about 18 months, from 500 users, to 2000.Contracted with an app-building company to bring on-demand audio and video to the Apple App Store and Google Play Store. I also contracted with a content delivery network, to suitably bring an HLS livestream to the online congregation, in-app and on-website.Implemented policies and procedures for the media department and other departments to increase effectiveness and efficiency. I also was a member of a small team that implemented a church management software and a new system-wide computer network.Managed and trained A/V/L volunteer teams. I increased the media department volunteers by 100% and reduced turnover.

Master Of Science - Ms, Information Systems And Operations Management

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Associate Of Arts (A.A.), Liberal Arts And Sciences, General Studies And Humanities, 3.96 Gpa

Activities and Societies: Phi Theta Kappa