Manager, Customer Support
Current
May 2024 - Present
AeroLeads people directory · profile
Jordan Hooker Email & Phone Number
Helping startups build dynamic customer support programs | Principal Consultant @ Tavolo Consulting | Host of the Table Service Podcast | Support @ Axuall
at
Axuall
2 work emails found
@boosterfuels.com
1 phone found area 800
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Helping startups build dynamic customer support programs | Principal Consultant @ Tavolo Consulting | Host of the Table Service Podcast | Support @ Axuall
Location
Raleigh-Durham-Chapel Hill Area, United States, United States
Who is Jordan Hooker? Overview
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Quick answer
Jordan Hooker is listed as Helping startups build dynamic customer support programs | Principal Consultant @ Tavolo Consulting | Host of the Table Service Podcast | Support @ Axuall at Axuall, based in Raleigh-Durham-Chapel Hill Area, United States, United States. AeroLeads shows a work email signal at boosterfuels.com, phone signal with area code 800, and a matched LinkedIn profile for Jordan Hooker.
Jordan Hooker previously worked as Manager, Customer Support at Axuall and Principal Consultant at Tavolo Consulting. Jordan Hooker holds Bachelor Of Music, Music History from The University Of Memphis.
Company email context
Email format at Axuall
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{first}@boosterfuels.com
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Profile bio
About Jordan Hooker
Are you an early-to-mid stage startup Striving to build a dynamic customer support program? One of your customers' dreams?-But unsure how your support team will handle growth?-And wondering how to make your support team a driver of improvement instead of a cost center?I've been in your shoes...I led support through Series A to Series D, with exponential growth in customers and ticket volume (and a global pandemic thrown in for even more complexity).I know the pressures of having to:-Reshape team and company culture to make your support team the trusted experts of your customers.-Build a tech stack that drives efficiency for your team, without sacrificing quality delivery. 🗺️ I learned there's a better way. There is a roadmap to success....💭 What if you could build the customer support program of your customers' dreams?⚡️Empower your support team to become experts on your customers?🪨 Lay the foundation needed for success at each step of the journey?📈 Drive customer satisfaction through the roof?💵 +🤩 And what if you could do all of this without breaking the bank OR your support team? I call it High-Q Support - High-Quality & High-Intelligence.It's a program that helps you:-Build and develop a team of customer support experts.-Streamline customer communications across multiple channels.-Optimize technology to function as an asset for the support team's success.-Design and implement an analytics program that gives an expanded view to individual and team performance, beyond core metrics.-Elevate your customer support team to drive organization wide improvements.Ready to stop spinning you wheels and build a dynamic customer support program?Click Book an Appointment above to set up a free, 30-minute Support Program Assessment.
Listed skills include News Writing, Reporting, Marketing, Integrated Marketing, and 22 others.
Current workplace
Jordan Hooker's current company
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12 roles
Jordan Hooker work experience
A career timeline built from the work history available for this profile.
Principal Consultant
CurrentHelping startups build dynamic customer support programs that scale by:-Building and developing a team of customer support experts.-Streamlining customer communications across multiple channels.-Optimizing technology to function as an asset for the support team's success.-Designing and implementing an analytics program that gives an expanded view to.
Jan 2024 - Present
Senior Cx Program Manager
Led design and implementation of Customer Experience Programs, including Voice of the Customer, Customer Service Training, Ticket Handling Quality, and other improvement initiatives, to deliver a superior experience to customers.Highlights:-Designed and launched AVT's first Customer Satisfaction survey, resulting in a 53% response rate and baseline CSAT.
May 2023 - Jan 2024
Senior Manager, Customer Support
Sep 2022 - Feb 2023
Manager, Customer Support
Directed day-to-day operations for insurance carrier and benefit administration platform support. Fostered collaborative efforts through operations and the wider organization to improve customer experience. Overhauled support delivery through Zendesk implementation, service level agreement updates, and integration with internal tools. Monitored and.
Dec 2021 - Sep 2022
Co-Owner / Bread Guy
Aug 2020 - Dec 2021
Manager, Customer Experience
Responsible for the oversight of all customer support operations for both direct-to-consumer and fleet customers, including leading team of seven in-person and remote support associates. Ensured cross-functional alignment with operations, account management, sales, finance, and policy to ensure seamless, high-quality support at all stages of the customer.
Sep 2018 - Nov 2021
Customer Success Manager
Drove customer adoption and success with CA Technologies solutions within Enterprise Tier 2 and Commercial account segments. Acted as an internal advocate across CA businesses to ensure the appropriate resources were engaged to address specific product obstacles impeding customers' adoption. Promoted renewal readiness efforts by documenting licensed.
Jun 2016 - Sep 2018
Manager Of Customer Service
Managed all customer service department functions. Hired, trained, and coached in-person team of nine resolution leads and customer service specialists. Primary point of contact for escalations from both customers and non-profit organizations. Collaborated with leads from account management, technical, and processing teams to improve internal and external.
Oct 2014 - Apr 2016
Customer Service Specialist
Provided high-quality customer support to clients as well as non-profit organizations through email, chat, and phone. Researched and developed processes to improve customer and non-profit user experiences online. Assisted Account Managers with support requests from client partners.
Jun 2014 - Oct 2014
Associate, Customer Support
Established and maintained productive client relationships regarding marketing resources. Customized marketing campaigns to better meet individual client needs. Wrote and maintained a methods and procedures manual for customer support associates. Developed and presented Donor Behavioral Profiles to identify trends and communicate behavior of donors..
Feb 2013 - Mar 2014
Adjunct Instructor Of Music History
Aug 2012 - Dec 2012
1 education record
Jordan Hooker education
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The University Of Memphis
FAQ
Frequently asked questions about Jordan Hooker
Quick answers generated from the profile data available on this page.
What company does Jordan Hooker work for?
Jordan Hooker works for Axuall.
What is Jordan Hooker's role at Axuall?
Jordan Hooker is listed as Helping startups build dynamic customer support programs | Principal Consultant @ Tavolo Consulting | Host of the Table Service Podcast | Support @ Axuall at Axuall.
What is Jordan Hooker's email address?
AeroLeads has found 2 work email signals at @boosterfuels.com for Jordan Hooker at Axuall.
What is Jordan Hooker's phone number?
AeroLeads has found 1 phone signal(s) with area code 800 for Jordan Hooker at Axuall.
Where is Jordan Hooker based?
Jordan Hooker is based in Raleigh-Durham-Chapel Hill Area, United States, United States while working with Axuall.
What companies has Jordan Hooker worked for?
Jordan Hooker has worked for Axuall, Tavolo Consulting, Applied Value Technologies, Noyo, and D & J Baking Co..
How can I contact Jordan Hooker?
You can use AeroLeads to view verified contact signals for Jordan Hooker at Axuall, including work email, phone, and LinkedIn data when available.
What schools did Jordan Hooker attend?
Jordan Hooker holds Bachelor Of Music, Music History from The University Of Memphis.
What skills is Jordan Hooker known for?
Jordan Hooker is listed with skills including News Writing, Reporting, Marketing, Integrated Marketing, Nonprofits, Fundraising, Teaching, and Email Marketing.
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