Data Analyst
Richardson, Texas, Us
• Worked directly with Senior Director of Operations and Chief Technology Officer within a five-person team to build and integrate new proprietary case management software• Leveraged new technical infrastructure to build metrics to enable leadership to measure firm productivity – legal team comparative efficiency, the capacity and performance of individual attorneys and legal assistants, real-time monitoring of case progress, overall status of client casework, etc.• Created delivery ecosystem to execute and auto-distribute case-level reports and dashboards to legal teams and firm leaders (previously manually sent by three-person team; auto-distributed 5000+ reports to date) • Led initiative to integrate historical case processing data into machine-learning models to forecast, identify patterns, and predict potential case processing issues• Analyzed Department of Labor data to identify potential third-party fraud that could adversely influence acceptance rates of work visa applications for clients and prospective clients. Research featured in Bloomberg article publicizing exposure of tech industry at-large• Since adoption of new procedures, customer satisfaction has increased over 30%, SLA infractions decreased over 20%, and overall case volume increased by over 35%• Based largely on new, industry-leading technology, BAL was awarded #1 Immigration Law Firm of 2018 by U.S News & World Reports (first time in firm history) Daily arsenal: Python/SQL/Excel