• Regularly engage with Executive Leadership on corporate imperatives and report KPI's• Collaborate with cross-functional leaders across the organization driving alignment and solicitingfeedback• Hired and manage a team of 3 members covering systems/network infrastructure and service desk with a high retention rate• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed jobtraining• Mentored team members to achieve career professional development milestones• Directed daily operations of the IT department, providing support for a hybrid workforce and main office• Set initiatives, goals and roadmaps for IT Department• Introduced process improvements that led to faster resolution times for customer issues withoutsacrificing quality or attention to detail• Key contributor in management and upkeep of $3MM Engineering budget• Manage contract negotiations for new tools, hardware and renewals• Maintain business relationships with partners and vendors• Orchestrated and executed successful office and datacenter move to new office location• Modernized and implemented systems and network infrastructure• Zscaler zero-trust solution for hybrid workforce• AWS cloud migrations and connectivity• Infrastructure as Code management and conversions (Terraform)• On-prem datacenter VMWare environment maintained and upgraded to latest version (8.0.3)• Responsible for IT security and governance policies (SentinelOne, Okta SSO, Cisco Meraki, AWS)• Oversee cybersecurity initiatives and employee training (KnowBe4)• Hybrid role covering managerial responsibilities and cloud/systems/network administrator tasks

• Provide senior leadership, mentorship and career development to IT Service Desk staff• Collaborate with management on individual and team KPI's• Collaborate with all internal departments on IT needs, concerns and initiatives• Maintain relationship with SHI for vendor and support contracts• Manage Cisco contracts for networking equipment and support• Implementation and maintenance of corporate teleconferencing solution using Zoom• Implementation of Talkdesk including network and SIP conference phone configurations• Hybrid role executing and aligning IT and Cloud Engineering objectives• Manage and maintain corporate network• Cisco firewalls and switch stacks at office and production colocation• Site-to-Site VPN tunnels to AWS, enterprise remote VPN• Internal WIFI network using Cisco Meraki• Manage and maintain internal systems• VMWare/vCenter host servers and virtual machines for internal and production servers• Nimble SAN's and NAS storage at office and production colocationActive Directory, DNS, DHCP, Office365/Exchange, Linux, NGINX/HAProxy, Cloudflare, MFA, OKTA,Google Suite, SFTP, Veeam Backup, Zendesk, Slack, JIRA/Confluence, Nagios, A/V• Cloud Engineering team member• Provide systems and network insight on Cloud Engineering design decisions• Design and implementation of VPC infrastructure and network• Terraform coding for automated infrastructure deploy• Tier 3 Helpdesk support escalation

- Private cloud architect (VMWare 6.0u2, Enterprise Compellent SAN)- Full design/management of data center and environment including virtualization, devices, network, servers, server applications and endpoint workstations- Windows Server 2012R2/2008R2 multi-site AD environment including DHCP, DNS, DFS and group policies; SQL Server 2012/2008R2, Linux (RHEL, CentOS), Apache Tomcat, MySQL- Designed and implemented VMWare 6.0u2 clustered HA/DRS environment including 10Gb iSCSI Enterprise Compellent SAN (100TB SSD/HDD) and 10Gb Dell SFP+ dedicated switches- Full responsibility of network including Cisco ASA 5525 firewalls with paired failover; ACL’s, NAT, DMZ’s, Site-to-site VPN’s, Client VPN (Cisco AnyConnect)- Cisco 3850/3750/3650 switches, Dell switches, Cisco layer 3 switch with inter-vlan routing- Manage Linux based applications such as Confluence, Jira and game build system developed in-house; Apache Tomcat / MySQL web servers; AD authentication on Linux via LDAP; Linux Clonezilla server for workstation imaging- Administer Barracuda Cudatel VoIP phone system with Cisco endpoint phones- Manage Symantec Backup Exec and Veeam Backup and Replication- Office365 email administration and Skype for Business with AD LDAP synchronization- Manage Symantec Endpoint Protection A/V server- Configure/manage monitoring including Nagios, SolarWinds and Dell OME/OMSA/iDRAC

- Full design/management of data center and environment including virtualization, devices, servers, server applications, and network configuration all the way down to endpoint workstations- Windows Server 2012R2/2008R2 AD environment including DHCP, DNS and group policies; System Center Suite: SCVMM, SCCM, SCOM; SQL Server 2012/2008R2/2005, Oracle 12c/11g/10g, Linux (CentOS, SuSE and Ubuntu), Apache Tomcat, MySQL, Glassfish, Novell, Windows 7/8.1/10- Designed/implemented VMWare 6.0 and Hyper-V 2012 clustered virtual environment and virtualized data center- Designed scheme for 10Gb iSCSI storage network;10Gb iSCSI Compellent SAN (80TB); Configured Dell PowerEdge 10Gb iSCSI switches- Microsoft AD schema upgrade from 2003 to 2012R2 including FSMO role migrations- Manage cloud servers running internet facing services including multiple websites/webapps, SmarterMail Email server and FTP server; Web server, database and file system; DNS and SSL- Implemented/manage NCP VPN configuration; hundreds of concurrent connections spread all over Travis County; critical uptime during Elections- Involved in infrastructure design for OnBase Enterprise DMS project- Manage Anthem systems and storage that includes millions of documents and images- Designed systems for automated remote imaging of hundreds of devices using WDS and SCCM- Designed backup/DR environment using Veeam and off-site tape storage- Kaspersky Server Anti-Virus/Enpoint Protection; Kaspersky Administrative Center- Environment monitoring including Nagios and SCOM (SNMP)- Python and batch scripting- Dell KACE system for Service Desk and workstation patching- Tripplite UPS three-phase power configuration and battery backup for data center

Systems Administrator managing and including:-Microsoft Windows Server 2008/03/00 environment, Microsoft Exchange Server 2010/03, Microsoft SQL Server 2008/05, Microsoft Windows 7/XP/2k, Sharepoint, Linux, Unix-VMWare server virtualization-Cisco Firewall/VPN/Webportal, Cisco switches, network load balancing appliances-Inter-tel/Mitel 5000 phone server w/ digital and IP endpoints-Blackberry Enterprise Server-Python scripting -Additional general client level IT Sys Admin responsibilities

-Network configuration, maintenance and troubleshooting from physical level to client side implementation.-Worked personally with clients on diagnosing and creating solutions for network and hardware problems in the field.-General hardware maintenance and troubleshooting of PCs, printers and other devices.-Configuration of thousands of PCs and printers for deployment in the field.-Member of deploy team performing installation and setup in the field.