Jordan Smith Email & Phone Number

Park Hills, Missouri, United States

Working in the Mechanical Contracting business, building a core group of Project Managers, Estimators, and Field Teams to erect Cement Plants, and help keep the cement business moving. Working with our internal Fabrication team, to support the needs of our field business model.

Fenton, Missouri, United States

Oversee customer experience for 500+ agent locations; engage with callers about moving services and connect them with local agents in their markets. Collaborate with senior management and executive team to devise strategy and vision for company operations and marketing. Track multiple business areas to anticipate needs; transition vision and strategy into actionable plans to close gaps and meet objectives. Coordinate with EVP of Product Development to understand product offerings and their real-world applications. Partner with CXO, CTO, and product team to implement technology solutions for agent network.

Saint Louis, Missouri

Launched and managed company to introduce digital solutions to the moving industry, aimed at improving customer booking experience. Devised and executed startup plan focused on technology advancement and automation; oversaw sales, marketing, branding, legal, HR, and operations divisions. Developed company SOPs.Took company from 4 markets at launch (Aug 2019) to 60 markets across the US (Apr 2020). Set Handled up to become the US’s largest local platform for home services by 2025.Increased revenue from zero to $2 million within 6 months and $8 million within 18 months.Developed and deployed concierge-driven sales team to keep company scoring above 4.7/5.0 star rating across all platforms.Spearheaded acquisition of another startup, Roo Storage, a technology platform that helped users in need of additional storage space. Facilitated merger of Roo’s operations into Handled.Prepared employees to transition into new roles following acquisition by UniGroup.

Michigan And Ohio

Facilitated sales of capital equipment across territory of Michigan, Ohio, Indiana, and Kentucky, which included 1,500 customer accounts. Handled site and equipment selection, systems training, maintenance programs, and ongoing support and consulting. Developed annual unit sales targets. Guided service technicians and chemical driers to build customer relationships to support attainment of goals.

Las Vegas, Nevada And Lansing, Mi

Las Vegas, Nevada Area

Managed operations of 6 car washes (5 staffed exteriors, 1 full service). Made hiring decisions for managers and supervisors; motivated management team to train crew effectively and keep operations running smoothly. Oversaw vendor contracts for chemicals, supplies, services, and convenience store merchandise as well as repairs and maintenance.

Las Vegas, Nevada Area