Jordan Johansen Email & Phone Number

Portland, Oregon, United States

Portland, Oregon Area

Portland, Oregon Area

I manage the quality assurance testing strategy and execution for a Fortune 500 online marketplace and hospitality service company. • Client Services: Supervise internal team and manage project execution, including daily communication with external client team to define strategy, confirm test cycle details, manage implementation, report on project deliverables, and act as liaison between testers and client team.• Quality Assurance: Create, execute, and monitor progress of multiple test cases to ensure quality, functionality, and usability covering the scope of the client application, including various new app features introduced on a weekly basis.• Team Management: Manage a team of 20+ QA testers, including daily coordination of assigned projects; coordinating project timelines between client, project manager, and testers; and assisting in tester training, answering questions, and troubleshooting issues.

Portland, Oregon

Portland, Oregon Area

Vancouver, Wa

• Coordinated with the marketing department and graphic artist to update product information and images on WooCommerce site• Assisted developers in troubleshooting front and back-end issues• Made requested changes to live subsidiary site• Assisted in developing in-house ticketing system for managing GA requests

Portland, Oregon Area

I handled auditing of pricing, weight, scales, inventory, etc. to ensure federal compliance, while also troubleshooting for equipment IT issues.• Compliance Assurance: Updated inventory maps and maintained item data integrity through regular department audits.• IT Support: Provided IT troubleshooting support for two stores with over 250 team members, and trained team members on a variety of systems, technologies, and audit procedures.• Equipment Quality: Interfaced with various third-party vendors for repairs and maintenance on a range of equipment, particularly department and front-end scales.

Portland, Oregon Area

I was the primary backup for business critical administrative positions, including data technology and cash verification.• Administrative Business Support: Acted as primary backup for Data Technology Specialist and Cash Up positions, and verified previous day’s loan till and cashier totals and prepared deposits.• IT Support: Provided troubleshooting of data and technology issues and escalated larger problems to appropriate regional resources, and performed routine maintenance and handled service calls on wide array of electrical equipment.• Compliance Assurance: Generated and maintained all paperwork in accordance with audit compliance guidelines.

Portland, Oregon Area

• Performed prep, produced & packed items for pre-pack wall• Maintained food safety and sanitization standards

Bachelor Of Arts (B.A.), Liberal Arts And Sciences, General Studies And Humanities

Activities and Societies: Waller Hall Government - Secretary

Web Development

I learned to make basic web applications using PHP, HTML, and CSS, as well as creating and using databases in MySQL using phpMyAdmin. More.