Promoted use of digital banking to customers to help work towards 'Helping Britain Prosper' through the digital transformation. Provided customers with digital assistance from registrations, log ons to every day uses. Technical support for on and offshore customers diagnosing issues and resolving them.

Assisted customers based in British Crown Dependencies and international customers with offshore accounts for Lloyds Bank International brand. Provided internet banking help desk support to diagnose/resolve problems. Assisted with maintaining JMLO regulations. Completed International Money transfers in a range of currencies, utilising treasury team when required.

Assisted customers with their day-to-day banking needs through Lloyds, Halifax and Bank of Scotland. Offered dedicated assistance to vulnerable customers with specialised support needs, ensuring their financial well-being and peace of mind. Commitment to customer satisfaction by proactively resolving issues to effectively de-escalating customer concerns/complaints.