Jordan Kemp Email & Phone Number

Kansas City, MO, US

Fort Lauderdale, Florida, United States

• System Administrator & SME (Subject Matter Expert)
• Freshservice (IT Service Management Solution)
• Monday.com (Application Creation & Project Management)Responsibilities include the following:
• Manage the vendor and contract solutions, service desk solution, and project management solutions.
• Ensure that the systems are running smoothly and efficiently.
• Provide technical support to users and ensure that their needs are met.

Conshohocken, Pennsylvania, United States

• Serve as the primary administrator of the Freshworks systems utilized by Allied Universal. Also manage and administer a biometrics timekeeping system utilized by security professionals for Allied Universal sites.
• Manage & administer over 340 biometric devices including end user support.
• Consistently meet with Account & Portfolio managers to inform and train on use of biometric system regarding potential deployment of biometric system for Allied Universal clients.
• Integration of other countries into the FreshWorks platform. - Integrated countries include Mexico & Canada.
• IT Project Management - Highlights include deployment of over 100 biometric devices to over 80 different job sites.
• Accept escalated application issues from the IT Support Desk when incidents cannot be resolved timely, accounting for priority of incident and mentoring the Support Desk staff. Responsible for application security and.

Overland Park, Kansas, United States

• Supported multiple clients across the country and acted as tier one IT support in troubleshooting and fixing software/hardware issues. Also served as tier one support for EHR troubleshooting issues.
• Maintained close contact with clients to ensure work conformed to SLA.
• Active Directory - Unlocking/disabling user accounts. Password Resets. Modifying user account information.
• User Provisioning - Creating and terminating user accounts.
• Microsoft Office Admin Center - Managing and modifying user Microsoft Office365 accounts. Includes creation of accounts as well as managing of mailbox and assigning licenses.

Kansas City, Missouri, United States

• Greet customers in a timely manner and ensured great customer satisfaction.
• Maintained a clean and organized environment for customers to shop.
• Multi-tasked between customers and store duties quickly and efficiently.
• Handled products and equipment in accordance with safety and sanitization guidelines.
• Executed cash transactions quickly and accurately.

Lowell, Arkansas, United States

• Builder Solutions Group specialized in commercial and large-scale masonry projects ranging from several thousand dollars to several multi-million-dollar ventures. My duties as project coordinator included but were not.
• Communicated with executive leadership daily to ensure project deadlines were being met according to contractor specified timelines.
• Assistance with in-field supervision of crews ranging in size from five to well over fifteen employees across multiple projects.
• Ensured safety compliances were being adhered to according to OSHA regulations.
• Managed onboarding of new employees.

Belton, Missouri, United States

• Kept register accurate through correct billing,payment processing and cash managementpractices.
• Trained and mentored new employees to maximizeteam performance.
• Updated knowledge of menu and promotions,recommended specific items according topreferences and food allergies.
• Ensure guests have an exceptional customer experience.

Louisburg, Kansas, United States

• Consistently exhibited calm demeanor duringperiods of high volume or unusual events to keepstore operating smoothly and set positive examplefor shift team.
• Trained and mentored new employees to maximizeteam performance.

Certification, It Systems And Security Administration

Program Outline: - Help Desk Fundamentals 1, 2 - Networking Fundamentals 1, 2 - PowerShell Programming - Windows System Administration 1.

General Studies, 3.88 Gpa

Activities and Societies: Phi Theta Kappa Collegiate Honor Society/Presidential Fellows

High School Diploma, General Studies, 3.66 Gpa

Activities and Societies: Football - Three Year Varsity Letterman - All-Conference - All-District - All-State Academic/Future Business.