Jordan Lara Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

• Producing, writing, editing and posting articles, videos, photos, graphics and media content that aligns with pop-culture, trending topics and the iHeart brand• Consistently pitching and producing ideas for digital content and podcasting• Entertainment reporting online & at industry events with the ability to interview talent• Presenting a unique and on-brand tone of voice for the iHeartRadio audience• Representing iHeart at industry and red carpet events for digital content• Producing TikTok's & Reels to tell stories, breaking the latest entertainment/pop-culture news• Creating and publishing digital content with a primary focus on podcasts, stations, pop-culture and super-brands; KIIS, Gold, CADA• Assisting in the planning and development of iHeart launches• Working with talent to execute quality content• Shooting and editing video content to a high quality on a tight turnaround when required• Overarching management of the iHeart social platforms including TikTok, Instagram & Facebook• Interview and direct talent for iHeart digital content • Daily 'finger on the pulse' of online conversation, twitter reactions, and breaking entertainment stories• Direct and produce behind-the-scenes content at events, studios and tv sets for iHeart• Video and graphic skill-set to produce digital content

• Digital content and social media management for iHeartRadio• Execute music, podcast and entertainment campaigns•Assist in the delivery of robust and continually improving customer lifecycle programme that delivers increased engagement (Time Spent Listening, social engagement) with the iHeartRadio service • Assist the Customer Experience Director to execute strategies that grow audiences and customer engagement metrics against KPIs • Constant analysis and reporting on campaign effectiveness and work closely with Customer Experience Director to ensure personalisation is at the core of all our campaigns. • Lead and develop regular WIPs with key account managers for iHeart’s DMP systems. • Identify and recommend assets required in advance and in-line with the iHeartRadio content strategy• Work closely with Digital Content Producers to assist in the optimisation of digital assets to best represent the brand while driving audience growth • Collaborate closely with the Customer Experience Director and broader Connections team to ensure the team are working seamlessly to distil and share information and • Accurate and timely budget and financial tracking support

• Managing Guardian subscribers, members and contributors in Australia, New Zealand and across the APAC region using CRM systems Salesforce and Zuora• Working alongside the marketing director in up-sell and cross-sell campaigns, advocacy ideas and offers• Building and maintaining strong relationships with internal, external, local and international stakeholders• Contributing to the marketing campaign analysis• Presenting PowerPoint’s and pitching new ideas, plans for client acquisition and retention• Assisting with Guardian promotional events• Conceptualising and implementing digital marketing techniques for Guardian Australia• Brainstorming product development, and tracking subscriber trends and engagement• Reduced churn and increased long term value through fixing issues, saving customers who are attempting to cancel and appropriately up-selling and cross selling other Guardian propositions

Sydney, Australia

• Provide exceptional customer service and advice• Answering emails and phone-calls• Staff rostering and general admin• Lodging of cruelty complaints and escalating urgent reports to Inspectorate or other relevant agencies• Liaise with Inspectors and Shelter staff to ensure effective communication of relevant matters• Building and maintaining strong relationships with internal, external stakeholders

Sydney, Australia

• Achieve store sales, profit targets and budgets• In conjunction with the Head of Retail, review and analyse daily, weekly, monthly and seasonal store trading and operational reports to identify opportunities to increase sales and drive profitability• Coach and motivate store team to understand and achieve individual sales budgets and targets (Average Transaction Value & Units Per Transaction)• Ensure rosters are prepared and monitor individual staff productivity (sales per hour)

Sydney, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

Bachelor Of Communications: Information Media, Communication And Media Studies

Diploma Of Counselling, Mental Health Counseling/Counselor

Higher School Certificate, Regular/General High School/Secondary Diploma Program