Jordan Latour Email & Phone Number

Sault Ste. Marie, Ontario, Ca

• Oversee all IT Operations and Infrastructure• Plan, organize, control and evaluate Infrastructure upgrades and changes• Ensure security of data, network access and backup systems• Design, develop, implement and coordinate systems, policies and procedures• Identify problematic areas and implement strategic solutions quickly and effectively • Handle annual budget / operating requirements and ensure cost effectiveness• Successfully implemented and migrated from Legacy system to new ERP & CRM• Develop Standard Operating Procedures (SOP's) for Employees & Management Staff• Work closely with the President & Finance Manager to meet organizational IT needs within a set budget

Sault Ste. Marie, Ontario, Ca

• Focus on systems and network availability to all end-users by monitoring, responding to and troubleshooting hardware and software issues. • Configuring and installing servers, personal computers, laptops, terminals and peripheral equipment within the existing network• Support and maintain corporate Active Directory and related technologies including group policy• Deploy servers and personal computer application software and upgrades as required• Provide technical support and training to end-users• Monitor file server backup schedules to ensure that successful completions occur• Document and maintain accurate representations of the business network environment• Identify equipment for replacement within the current equipment life cycle• Develop and update pertinent documentation as part of the project cycle.

• Support and maintain corporate Active Directory and related technologies including group policy• Administer, Support and configure VMware ESXi Hosts/Clusters in a Blade Server/Storage Area Network environment• Provide Tier 2 support for help-desk and for all employees in 7 locations • Configure, Support and maintain both physical and virtual servers in a wide variety of roles including Domain Controller, Terminal Servers, and Exchange Server• Install, maintain and provide second level support for Windows XP and Windows 7 based client workstations, laptops, thin clients and associated network devices (printer, scanners, fax).

Sault Ste. Marie, Ontario, Ca

• Assisted with transferring all computers and servers to the New Sault Area Hospital• Configuration of client workstations, printers, and Cisco I.P phones at the New Sault Area Hospital• Helpdesk technician offering I.T support while providing on-site hardware and software repairs for all Sault Area Hospital staff

• Imaging and configuration of computers all over the district• Run network cable for wireless access points and security cameras• Log inventory for all hardware in schools• Serviced Printers and Multifunction Devices

Richmond Hill, Ontario, Ca

• Provide customers with expert advise when purchasing technology• Perform complete setups, upgrades, and repairs of desktops, laptops, netbooks, wireless routers, and printers• EasyTech services such as data backups, data transfers, virus and spyware removal and password recovery