Jordan Battle Email & Phone Number

Making Good Trouble: Anti-Racist Trainers is a theater focused cohort of facilitators compromised of local artists and theatremakers who are working together to change the face of Bay Area theater.

Recently played Mrs. Phelps in Matilda: The Musical at Berkeley Playhouse

Customer Database Manager is the backbone of our customer support team here at Bay Area Children’s Theatre. They ensure that every touchpoint in our patron’s journey is engaging, efficient, and effective, while also maintaining detailed and accurate records. In turn, this person is responsible for increasing customer satisfaction, loyalty, and retention. The Customer Database Manager provides live, human assistance to patrons during box office hours, by answering questions and providing customer service for all ticketing, membership, and donation inquiries…ensuring all aspects of the customer experience are well documented in Civi, BACT’s Customer Relationship Management System (CRM).

San Francisco Bay Area

The Patron and Community Engagement Manager is responsible for coordinating the front of house experience for all productions and managing front of house in both Z Space and Z Below. A crucial part of the Z SPACE team, the Manager interfaces with rental clients, the community and audience members on a regular basis, and works to ensure that all Z SPACE visitors have a positive experience. The Patron and Community Engagement Manager is instrumental in creating a stronger relationship between the organization, the immediate surrounding community, and the community that we have cultivated by offering more access and minimizing barriers to utilize our space.

Berkeley, California, United States

Supervise all front-of-house operations during all performances and special events in the JuliaMorgan Theater for Berkeley Playhouse by maintaining a professional demeanor and image to assure the highest level of customerservice.

San Francisco Bay Area

Handled large volume in-bound sales calls and customer inquiries, with the highest degree of courtesy, kindness, and professionalism in accordance with policy guidelines. Supported single ticket buyers and season subscribers with individualized customer care.

San Francisco, Ca

Providing a welcoming and courteous environment for clients; Operate as main client and patron contact for all ticketed events; Coordinates the needs of the client with technical staff, box office and ushers; Regularly supervise 10-12 employees and maintain customer service expectations among staff; Oversees the safety of patrons in compliance with safety regulations; Orchestrate and oversee Visitor Service experience for large scale art exhibitions

The Team Leader oversees and delegates volunteers to athlete registration and distribution of purchased items; supervises and directs 250 team members through staffing and ability based assignments; challenges and motivates individuals to work in diverse teams and environments

San Francisco

Organized and plotted seating maps for Strand theater; Responsible for inputting correct seating information into AudienceView; Alphabetized and filed subscription orders based on series and date; Assisted in coordinating mass mailings and distribution of tickets to season subscribers.

Bruns Amphitheatre

In addition to the Assistant House Manager duties, the Weekday House Manager handles equipment inventory, supply inventory and management, manage, timecards, and complete day-to-day administrative tasks. The Weekday House Manager is also responsible for weekly schedule changes, scheduling outside of normal house staff operations (special events, opening nights), and budget reconciliation for both weekly schedules and monthly financials.

Orinda

• Maintain a professional, courteous demeanor and image to assure the highest level of customer service• Responsible for training the volunteers and new staff to ensure familiarity with the venue and procedures• Assisted the House Manager in coordinating activities (timing, intermissions) with Stage Management • Solved problems effectively during emergencies following protocol and knowing whom to call, which paperwork to be filled out and processed• Aided House Manager in end of the night accounting• Compiled information about performance and any issues/compliments for House Manager's report• Performed as House Manager for evening and matinee performances multiple times during the week

The Box Office/Student Assistant supports faculty as needed and works ticket sales during productions. Provide all guests a positive first impression of the facility. Accurately operate the computer ticketing system to sell tickets for multiple events.Problem-solve by effectively communicating with guests to accommodate their needs.Provide information regarding upcoming events through face-to-face communication and telephone.

•Accurately entered data into computerized databases• Identified duplicate entries and purged unnecessary data• Organized and created filing method for call reports• Reviewed and properly disposed of medical records and private information