● Maintained and updated accurate personnel employment records for all employees● Conducted e-Verify process for all new hires. Maintained accurate I-9 records for all active andterminated employees. Conducted periodic internal audits to ensure compliance● Assisted with management of employee benefits to include the rollout of new plan benefits; managingnew employee & Open Enrollment; set up deductions in payroll and audit the benefit invoices. Providedprospective employees with benefit information. Answered employee questions on basic benefitsquestions/concerns and coordinating with the benefits team as appropriate for open enrollment and otherbenefits issues● Assisted with planning, coordinating, and implementing all company wide social functions andemployee recognition activities to include training, monthly “All Hands” employee meetings, monthlybirthday roundtables, and holiday events● Managed and tracked the annual performance appraisal process for all hourly employees● Maintained proper postings related to employment laws and regulations for Memphis and all remotelocationsConducted effective, thorough and objective investigations● Consulted with managers and supervisors in providing HR guidance and policy interpretation● Recommended process improvements, innovative solutions, policy changes and/or variations toestablished policy● Maintained in depth knowledge of legal requirements related to day-to-day management of employees,reducing legal risks and ensuring regulatory compliance● Coordinated within the recruitment process, including managing requisition approvals, coordinatingemployment offers and onboarding/orientation of new hires● Planned, organized and facilitated employee events

Supported associates and managers with routine, day-to-day HR questions and needs regarding time off,benefits, accommodations, loa, etc., while providing world-class customer service and guided our teamsto the right resources to ensure a quality and timely solution● Coordinated with managers to ensure associates are on the correct schedule patterns and reported metricgaps on daily and weekly reports regarding attendance, attrition, engagement, labor fill, etc● Supported the team with administrative functions such as managing the team email box, calendarmanagement, and event support● Drove overall fulfillment center engagement through promoting positive employee relations byidentifying trends, evaluating data and anecdotes, and leveraging employee feedback through Amazoncreated engagement mechanisms● Provided HR guidance to site leadership on achieving operational objectives while minimizingengagement impacts● Was a point of contact for associate concerns and used the right judgment to escalate, while ensuring toremain connected to the associate and the issue. Partnered with the HR Business Partners toappropriately address escalated concerns, helping to provide the right resolution.● Lead HR investigations and drove full case closure within Amazon standard● Coordinated Amazon appeals as well as participated in state specific unemployment hearings● Assisted with leading Amazon’s performance recognition/management process● Owned and lead full cycle rollouts for new HR compliance initiatives● Managed career development programs to ensure maximum reach and impact, and assisted withquarterly and annual talent planning processes, systems, and tools.

• Outfit each customer head to toe and sell the gown, headpieces, foundations, shoes, jewelry, etc.• Maximize sales and customer satisfaction by providing superior service with every customer visit• Maintain the hourly sales productivity standards• Know all the merchandise and build on product knowledge on an ongoing basis• Explain services provided by the alterations department and the importance of alterations to the customer• Provide an efficient and friendly checkout experience for customers, as needed• Follow up and communicate with customers• Maintain housekeeping standards in the store

-Proctored students' online exams by validating their identity and by monitoring them throughout the exam through a camera system-Assisted students with scheduling their exams -Responded to emails from students and professors-Trained new student workers and graduate assistants-Updated the employee manual annually -Created training videos for new employees and instructional course videos for professors -Organized inventory and files for annual inventory audits -Answered the front desk multi-line system phone.