Jordan Lucas Email & Phone Number

Atlanta, Ga, Us

• Conducted thorough vulnerability assessments on client systems, networks, and applications to identify potential security risks and weaknesses, aligning with the objectives of the Continuous Diagnostics and Mitigation (CDM) program.• Utilized Continuous Diagnostics and Mitigation tools to support the overarching Cyber Risk Management Program, along with performing web application penetration testing and analyzing results to provide actionable recommendations for mitigation.• Collaborated with cross-functional teams to communicate vulnerabilities, potential exploits, and security best practices to stakeholders.• Produced detailed reports outlining assessment findings, risk levels, and recommended remediation strategies, contributing to the enhancement of CMS and HHS security posture as part of the CDM program implementation.• Engaged with clients to provide expert guidance and explanations of assessment results, fostering strong client relationships.

- Develop email whitelists and blacklists, configure and manage servers, networks, and remote access to firewalls, and manage the successful implementation of software such as Sentinal One, Kaseya, and FortiToken with the Helpdesk, Networking, and SOC teams.- Manage all on-site installation, repair, maintenance, and test tasks based on customer requirements for a managed service provider with 20 clients including investment firms, non-profits, production plants, and broadcast companies.- Set up, installed, configured, and updated hardware, software, and drivers including Dell EMC and Poweredge servers, HPE Proliant servers, FortiAPs, Cisco and Ubiquiti access points, and Dell, HP, Apple hardware.

- Provided end user support and issue resolution for up to 20 daily tickets via email and phone for a managed service provider in the healthcare industry.- Gathered detailed information to effectively diagnose and resolve technical hardware and software issues while maintaining clear and consistent communication with clients to ensure end user satisfaction.- Maintained systems user security and escalated problems to appropriate resource as needed.

- Suggest new hardware upgrades, antivirus programs, hardware based storage using backups, and cloud-based storage software such as Microsoft One Drive, promote password complexity, and provide training on Bitlocker for drive encryption.- Managed security for computers and networks to maintain user privacy and protect the network from attacks.- Troubleshoot and resolve system and software issues to restore functionality and ensure uptime.