Jordan Mandel Email & Phone Number

Canada

Scoping & delivering human, modern solutions for the most challenging problems to organizations focused on unlocking their potential.

Internet

Lead and facilitated Boom Level Up Presentation course with ongoing rotation of award-winning guest speakers, for a global audience of working professionals seeking to improve their communication, storytelling, charisma, and presentations.

Internet

* Key experience designer for strategic redesign of management development program, focusing on experiential design for in-person manager events. * Worked with executive stakeholders to build management principles and intended outcomes for all managers at Shopify.* Targeted 600+ managers at all levels of seniority, aiming for 15% increase in organizational excellence Pulse results YoY.

Internet

* Principal facilitator for all senior leader strategy sessions in Core RnD org. Designed and led 50+ sessions resulting in increased alignment, enhanced employee engagement (+7% satisfaction Y0Y), accelerated product launches (decreased average time of 15% compared to adjacent orgs).* Launched and managed leadership development program with 90% participant satisfaction, and 6% avg improvement in participants’ 360 feedback scores.* Built in-person organizational development program focused on increasing employee engagement. Achieved >80% participation rate (1125 people over 9 events), 98% satisfaction rate, decrease in regrettable attrition in the following 6 months.

Internet

* Developed Shopify’s first Burst (IRL gathering, post-COVID) strategy. Produced playbook used by 1K+ managers, reaching 10K+ employees, resulting in 400+ unique events to drive alignment and accelerate product development.* Member of cross-functional internal tooling team to simplify “Digital-by-Design” tool set, decreased redundant tools by 40%, established principle-based method for future procurement.* Established Shopify Radio Network for grassroots internal communications, featuring multiple shows each drawing ~125 listeners per episode. Co-launched, programmed, and hosted BFCM/Hack Days Radio featuring executive guests and drawing 2K–3K listeners per event.

Waterloo, Ontario, Canada

* Internal consultant, facilitated 150+ team sessions with every level of leader in every area of Shopify. Achieved 92% “would recommend” rating, teams I worked with recorded a 24% greater likelihood to meet shipping milestones.* Established and scaled studio with my methodology to consult, design, and facilitate high-leverage team gatherings, resulting in at least 800 events across the organization. * Established and scaled “Homesite” team event format once COVID broke out, which has now been used 1000+ times, with consistent increases in team alignment and decreases in Time-to-Ship.* Led and managed onboarding for 1K+ Shopify Plus employees, decreasing time-to-impact by 4 weeks (~30%) YoY.* Facilitated coaching circles and peer groups for 100+ employees within first 90 days.

Stratford, On

* Developed and managed program content for UW School of Interaction Design and Business for 800+ undergrad students.* Delivered 40+ cross-discipline workshops for students to improve skills in technical requirements, participants improved one letter-grade on average, if attending 2 or more workshops.* Designed and instructed the school’s top-rated (avg 92%) course for 3 consecutive years, Listening Technology and Design, 2-time Distinguished Teacher Award nominee.

London

* Delivered high quality training experiences to 400+ new users during period of rapid growth. * Redesigned intake & assessment tooling, yielding 20% increase in session availability while increasing Net Promoter Score (NPS) by 3%.

Master Of Arts - Ma, Sociology (Popular Music And Culture)

Activities and Societies: TA for undergraduate Media, Information & Technoculture (MIT) program

Bachelor Of Arts - Ba, Philosophy And Music

Activities and Societies: Excalibur (student newspaper) CHRY (campus radio station)