🔹 Software Engineer | IT Professional | Leader 🔹I bring over 7 years of valuable experience in the technology industry to the table. My journey began by assisting in the successful launch of a global service desk at Jacobs Engineering Group, where we provided top-tier support to over 65,000 employees worldwide. Over the course of 5 years, I played a pivotal role in expanding our service desk operations across three countries, leading a team of over 60 employees. My contributions encompassed management, training, knowledge base documentation, and the strategic discovery of triage patterns, which ultimately laid the groundwork for automation.My career then took a turn into the exciting realm of software engineering. Armed with a Bachelor of Science in Computer Science, I embarked on a 2-year journey with Accruent, where I served as a Software Engineer. During my tenure, I focused primarily on the TMS project, an asset management solution tailored for large universities, healthcare labs, and hospitals. Additionally, I made significant contributions to the Siterra project, another asset management solution catering to the needs of cell tower giants like T-Mobile and American Tower.I'm passionate about the ever-evolving technology landscape and dedicated to delivering innovative solutions. Let's connect and explore opportunities to collaborate and drive tech excellence!👥 #TechEnthusiast #SoftwareEngineer #ITLeader