🔹 Software Engineer | IT Professional | Leader 🔹I bring over 7 years of valuable experience in the technology industry to the table. My journey began by assisting in the successful launch of a global service desk at Jacobs Engineering Group, where we provided top-tier support to over 65,000 employees worldwide. Over the course of 5 years, I played a pivotal role in expanding our service desk operations across three countries, leading a team of over 60 employees. My contributions encompassed management, training, knowledge base documentation, and the strategic discovery of triage patterns, which ultimately laid the groundwork for automation.My career then took a turn into the exciting realm of software engineering. Armed with a Bachelor of Science in Computer Science, I embarked on a 2-year journey with Accruent, where I served as a Software Engineer. During my tenure, I focused primarily on the TMS project, an asset management solution tailored for large universities, healthcare labs, and hospitals. Additionally, I made significant contributions to the Siterra project, another asset management solution catering to the needs of cell tower giants like T-Mobile and American Tower.I'm passionate about the ever-evolving technology landscape and dedicated to delivering innovative solutions. Let's connect and explore opportunities to collaborate and drive tech excellence!👥 #TechEnthusiast #SoftwareEngineer #ITLeader
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Software EngineerAccruent Jun 2024 - Present -
Field EngineerNga - Next Generation Advanced Aug 2023 - Jun 2024 -
Software EngineerAccruent Apr 2023 - May 2023New Orleans, Louisiana, United States -
Associate Software EngineerAccruent Nov 2021 - Apr 2023New Orleans, Louisiana, United States -
Account Management SpecialistWorley Dec 2019 - Mar 2020Baton Rouge, Louisiana, United States• Provided technical support on engineering applications• Created accounts and manage permissions across the network• Provided support and documentation on new technologies -
Senior Technical Support AnalystJacobs Engineering Group Incorporation Dec 2015 - Dec 2019Baton Rouge, Louisiana, United States• Provided technical support on engineering applications• Used leadership skills to train new employees on technical knowledge• Created and maintained a wiki on common support issues and general office procedures for core team• Provided support for hardware components• Managed a team of 40-60 student Technical Support Agents
Jordan Martin Education Details
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Computer Science
Frequently Asked Questions about Jordan Martin
What company does Jordan Martin work for?
Jordan Martin works for Accruent
What is Jordan Martin's role at the current company?
Jordan Martin's current role is Software Engineer.
What schools did Jordan Martin attend?
Jordan Martin attended Southeastern Louisiana University.
Who are Jordan Martin's colleagues?
Jordan Martin's colleagues are Brandon Panagakos, Mark T., Betsy Nothom, Isabela Pardinho, Ellie Geraets, Ana Maria Cunha, Vanessa Cano, Msils.
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Jordan Martin
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