Senior Strategic Customer Success Manager
Current- Establish a trusted strategic advisor relationship with assigned clients and drive continued value of our products and services- Coordinate the execution of various campaigns using a tools and technologies that are integrated with the company's lead generation and display platforms- Turn campaign data into actionable intelligence and provide clients with solutions to meet both their technical and business goals- Proactively identify optimization and upsell opportunities of ML products and services- Guide new and existing clients through the Madison Logic Platform including implementations, integrations, ongoing maintenance, and growth- Respond in a timely manner to general and specialized client requests, including payment, reporting, implementations, and product-related questions.- Communicate with internal departments on the status and issue updates and resolution, technical requirements to software engineers, campaign updates and milestones, management-level summaries, and issue escalation.