Jordan Mcclellion Email & Phone Number

Seattle, Washington

- Coordinated all Continuing Education registrations- Processed and monitored all online payments via Cyber Source; coordinates with District Accounting to review pending and past due balances.- Managed payments, vouchers, and refunds- Served as primary customer service for CE students, including problem solving and conflict resolution- Managed course evaluations; emails electronic class evaluation at the end of course to each student and communicated results to instructor and program specialist 3.- Maintained student records in two registration software systems (Campus CE HP) and oversaw software support; troubleshoots with Campus CE support.- Served as Database Manager in 25Live for Continuing Education room reservations and as campus wide room approver for Continuing Education classrooms- Determined class minimums, monitored student enrollment, and made cancellation decisions, notifying instructors and students of class cancellations.- Supported instructors by providing rosters, made class copies, arranged media, delivered supplies, and coordinated with security for key cards.- Coordinated with new instructors and processes hire paperwork.

Seattle, Wa

- Planned and executed all aspects of non-baseball events at Safeco Field - Conducted facility site visits as needed- Served as a client liaison through event planning process- Internally communicated all event details to other departments- Coordinated with vendors and manage delivery and setup timelines - Managed Event Staff as their direct report- Management of facility events including set-up, execution, and event strike- Troubleshot for clients throughout each event- Maintained safety and service standards at all times- Post-event reporting to department and client- Assisted in the continual development of the Events Department- Maximized profitability through upselling and efficient planning- Assisted with ballpark sales and baseball related events as needed

Tacoma, Wa

Served as the President of the Big Brothers Big Sisters club at Pacific Lutheran University. I maintained communication with the Case Manager, while taking great care in the appointments made and delegated tasks among club members. I was responsible agenda setting and presided over proposed projects, tasks and club priorities.

Tacoma, Wa

Provided excellent customer service by assessing customers’ needs while maintaining sales, and developed loyalty by ensuring that each customer was well taken care of. Furthermore, I preformed opening and closing duties including balancing cash drawers, keeping track of sales numbers, and stocking supplies and merchandise.

Tacoma, Wa

Performed various administrative duties within the office, such as documenting, photocopying, faxing, mailing, and organizing filing system. In addition, I facilitated in the development of multiple events for the community.

Master’S In Teaching

Bachelor’S Degree, Political Science And Sociology

Education record