Manage ongoing client operations support for Change Healthcare's book of business.Work closely with Account Executives and Implementations to provide expertise on product functionality throughout the implementations process and into ongoing daily operations post-launch.Provide clients with support for new initiatives, client requests, and various other post-launch activity.Provide Change Healthcare with insight gained from extensive interaction with clients, giving Change Healthcare a dynamic perspective of shifting clients needs, concerns, and feedback.Create, edit, and improve documentation of processes within Change Healthcare.Work closely with Engagement Specalists to assist in end-user support.

Engaged Change Healthcare's users with top quality customer support and creative problem solving.Provided Change Healthcare with valuable ground-level insight on how users are interacting with our products, helping to create and enhance new features.Provided Change Healthcare with analytics on how users are interacting with our products through a support level perspective.Worked closely with diverse internal teams to troubleshoot, support, and enhance current features.Defined best practices for Support and Engagement Specialists.

-Consistently one of the top representatives in a high quota environment, winning awards for incremental revenue growth-One of eight sales consultants on the team that pushed the store to a higher revenue tier -Helped to win awards for being the number one store in the region in customer satisfaction two years in a row-Relied on by teammates, managers and customers for technical issues and product knowledge

-Recognized by district management for growing revenue and profit-Trained 30 new and transferred associates and performed store opening and closing duties-Provided solutions for difficult customer interactions-Gave customers excellent service while maintaining top sales levels

-Wrote title insurance policies for the number one title company in Destin, Florida-Processed a backlog of over one thousand files to up-to-date status-Reviewed current files to ensure accuracy of insurance policies