Jordan Conway Email and Phone Number
Jordan Conway work email
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Jordan Conway personal email
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Hi there! I’m Jordan, a people professional with over 8 years of experience in employee engagement & experience across tech, rideshare, higher education, and financial services. I know the ins and outs of employee events, engagement activities, recognition and reward, swag, DEIB, ERGs, CSR, engagement surveys, and internal comms. I love to connect people to the business, its customers, and each other.I’ve built and led employee experience strategies throughout my career, collaborating with cross-functional teams to design, plan, and execute programs that promote a positive and inclusive work culture. Some of my favorite projects include:Creating a data-driven, values-based employee engagement roadmap + implementation plan for a global hybrid organization of 1000Engineering an inaugural DEIB strategy for a global organization, including DEIB values, objectives, success metrics, dedicated ERG support, and retention initiatives for underrepresented groupsOwning company-wide in-person and virtual events, including attendee management, event comms, DMC RFP process, meeting space, and F&B management for 700 attendeesLaunching and leading an Employee Resource Group (ERG), doubling membership year over yearCreating an end-to-end training request process from scratch, increasing project velocity by 10 percentDesigning customized employee and client onboarding experiences with an average eNPS score of 92Building a company-wide compliance training program, decreasing violations by 55 percentI spend my days strategizing, digging into data, managing projects, and collaborating with stakeholders and SMEs. I thrive on leading team culture initiatives and large company-wide projects. My ideal work environment is collaborative and authentic. People are my JAM!If you catch me outside of work, I'm probably trying to lift something heavy or reading a romantasy novel.Let’s connect! Email me at conwayjordanm@gmail.com to chat about your favorite employee experience strategies, share best practices, or discover what hand turkeys and team engagement have in common!Competencies: Employee Engagement, Employee Recognition, DEIB, Internal Events, Real Estate, Workplace, Corporate Communications, Corporate Social Responsibility, Employee Resource Groups, Team Gifting, New Hire Onboarding.
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Senior Manager, Employee Experience | People And Culture, Offsites, Real Estate, Deib, Internal CommsOntraNashville, Tn, Us -
Senior Manager, Employee Experience | People & Culture, Offsites, Real Estate, Deib, Internal CommsOntra Sep 2024 - PresentSan Francisco, California, Us
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Manager, Employee Experience | People & Culture, Internal Events, Deib, Internal Communications, CsrOntra Aug 2023 - Sep 2024San Francisco, California, Us• Built and led a holistic employee experience strategy, orchestrating 30+ events annually to raise engagement scores by 25%.• Optimized global workplace strategy, achieving 15% cost savings.• Improved internal comms, boosting newsletter open rates by 40% and enhancing alignment.• Led gifting initiatives that raised employee satisfaction by 20%.• Overhauled onboarding, cutting new hire time-to-productivity by 30%.DEIB Strategy• Launched DEIB initiatives, resulting in a 50% increase in diverse hires.• Established 5 ERGs, raising retention rates for underrepresented groups by 35%.• Developed retention programs that decreased turnover by 20%.Company Gatherings and Engagement• Coordinated 50+ company-wide meetings, events, and CSR activities, increasing participation by 30%.• Enhanced ERG event attendance and engagement by 45%.Listening and Survey Strategy• Implemented a quarterly engagement survey strategy with an 85% response rate.• Acted on survey insights, boosting employee satisfaction by 25% and reducing turnover by 15%.Internal Communications• Launched a cohesive comms strategy, cutting missed messages by 30% through Slack optimizations.• Increased all-hands attendance by 20%, with 90% positive feedback on meetings.• Achieved 95% participation in exec-led AMAs, enhancing transparency and trust.• Spearheaded a design refresh with 100% LinkedIn banner update compliance.• Leveraged metrics to boost message engagement by 25%.Onboarding Revamp• Introduced live sessions on values, DEI, and remote-first norms, boosting new hire retention by 30% and satisfaction by 40%.
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Co-Founder | Hr Consultant, Employer Branding Expert, Employee Advocacy ChampionHaus Of Human Aug 2023 - PresentAt Haus of Human, we are culture architects who believe that people join people, not companies. We humanize brands, paving the way for businesses and talent to thrive. We focus on powering up people and businesses through talent and culture consulting services, cultivating a uniquely influential culture that drives belonging, purpose, and business impact for our clients.• Spearheaded the development and implementation of comprehensive employer branding strategies, enhancing client visibility and attracting top-tier talent across diverse industries.• Designed and executed customized employee engagement programs, resulting in a 25% increase in overall employee satisfaction and retention rates for multiple clients.• Collaborated with senior leadership teams to identify and address key HR challenges, driving improvements in organizational culture and employee experience.• Conducted in-depth market research and competitor analysis to inform strategic decisions, leading to a 40% growth in client base within the first two years.• Led a team of HR consultants in delivering high-impact workshops and training sessions, empowering client organizations to foster inclusive, productive, and engaging workplace environments. -
Employee Engagement Manager | People, Culture, Internal Events, Engagement Survey, Team GiftingCalendly Dec 2022 - Aug 2023Atlanta, Georgia, Us• Designed + own a data-driven engagement strategy to support a 1000+ person remote-first organization.• Managed a team driving all remote-first, programs, tools, and practices, including reward and recognition efforts, coworking options, workplace experience, and new hire onboarding - increasing eNPS YoY by 7%.• Drove the experience and execution of 15+ local/regional gatherings for teams and departments and 20+ org-wide virtual events.• Created + executed the company listening strategy, including the annual engagement survey, collectingand analyzing data, identifying key metrics and actionable trends and patterns, and deliveringrecommendations for programs and activities to improve key metrics - 12% YoY improvement.Tools leveraged:• Qualtrics• Glint• Tableau• Gatheround• Slack• EventsAir• Google Suite• Zoom• Loom• Confluence• Smartsheet• Lessonly• UKG• Workday• Sora -
Senior Onboarding Program Manager | New Hire Onboarding, Time To Ramp, Company OnboardingCalendly Mar 2022 - Dec 2022Atlanta, Georgia, Us• Restructured a remote-first new hire experience to center on camaraderie, inclusion, and connection,increasing team member + hiring manager satisfaction by 20%.• Designed + implement a 90 day time to ramp experience for new hires increasing their knowledge andadvocacy of the product, DE&I, L&D, EVP, Employer Brand, and the business overall by 10 pointsaccording to assessment data.• Amplified virtual + in-person engagement initiatives by implementing new tools, managingco-working opportunities, and supporting in-person event needs; increasing org-wide job satisfactionby 12%.Tools leveraged:• Articulate 360• Slack• Confluence• Asana• Smartsheet• Google Suite• Gatheround• Zoom• Loom• Lessonly• UKG• Workday• Sora
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Onboarding Program Manager | New Hire Onboarding, Bootcamps, Time To RampLyft Oct 2021 - Mar 2022San Francisco, Ca, Us• Built + scaled a new internally-focused onboarding portfolio and maintained 10+ onboarding boot camps for internal client groups, including talent acquisition, finance, marketing, and product - decreasing time to productivity by 34%• Developed program evaluation metrics to measure the success of all internal onboarding efforts.• Facilitated Lyft’s weekly new hire orientation experience as a backup when needed.Tools leveraged:• Articulate 360• Camtasia• Adobe Creative Suite• Google Suite• Docebo LMS• JIRA Project Management Software• Mode Analytics• Greenhouse• Workday• Slack -
Learning & Engagement Lead | Talent Development, Learning & Development, DeibLyft Jan 2021 - Oct 2021San Francisco, Ca, Us• Applied knowledge of adult learning theories (ADDIE, Kirkpatrick, Action Planning, etc.), methods, and techniques through multiple modalities to design and develop effective curriculum.• Consulted across lines of business to help business leaders improve team engagement and eNPS scores, resulting in an average increase of 10 points after consultation.• Managed a team of 3 and mentored additional learning professionals in neighboring lines of business (LOBs) through assigning projects, reviewing learning assets, and providing escalation pathways.• Engineered an agile team training request process outlining business impact, learning metrics, and audience needs - sprint velocity increased by 10%.• Collaborated with learning stakeholders to implement a blended onboarding solution for new hire orientation, decreasing instructor-led training time by 50%.Tools leveraged:• Articulate 360• Camtasia• Adobe Creative Suite• Google Suite• Continu LMS• Docebo LMS• JIRA Project Management Software• Mode Analytics• Workday• Slack
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Learning & Engagement Specialist | Talent Development, Learning & Development, DeibLyft Mar 2020 - Jan 2021San Francisco, Ca, Us• Created a data-driven, blended (virtual + in-person) employee engagement roadmap and implementation plan, increasing both team engagement score and eNPS by 20 points.• Design and develop new hire and upskill learning solutions for driver onboarding teams using multiple modalities resulting in an average learner satisfaction score of 90%.• Managed the onboarding of a new offshore partner site, overseeing curriculum development, facilitation techniques, assessment measures, train-the-trainer (T3) sessions, content scheduling, and learner satisfaction - reducing ramp time by 10%• Administered professional development assessments and facilitate individual and team debriefs and coaching sessions to aid employees in developing strong self-awareness and team dynamics.• Redesigned and launched team internal website to create an all-inclusive platform for team members to access development opportunities, resources, and policies.Tools leveraged:• Articulate 360• Camtasia• Adobe Creative Suite• Google Suite• Continu LMS• Docebo LMS• JIRA Project Management Software• Mode Analytics• Slack• Google Suite• Workday
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Coordinator, New Student & Transition Programs | New Hire Onboarding, Extended OrientationGeorgia Institute Of Technology Feb 2018 - Feb 2020Atlanta, Georgia , Us• Collaborated with subject matter experts (SMEs) to identify the target audience’s training needs to design orientation and professional development programs or individual courses; complete audience analysis to determine knowledge, experience, technical skills, and expectations.• Coordinated team facilitators, project manager and client meetings to develop and construct train the trainer (T3) sessions, instructor guides, and end user presentation solutions.• Designed simulation, role-based scenarios, and competency evaluation into distance learning deliverables, resulting in 100% of stakeholders recommending our training to a business partner as measured by the learner experience survey.• Served as an adjunct instructor for a First Year Seminar course, providing classroom instruction with emerging technology.Tools leveraged:• Canvas LMS• Adobe Creative Suite• Storyline Rise• Campus Labs• SharePoint• Microsoft Office -
Graduate Assistant, Student EngagementAuburn University May 2016 - Dec 2017Auburn, Al, Us• Developed educational materials for multiple channels, including planning, research, writing, editing, and storyboarding for over 200 employees, supervisors, and managers- increasing performance metrics by 30%.• Served as an adjunct instructor for a First Year Seminar course, meeting the needs of all students through differentiation and multimodal learning.• Managed 50 signature programming events end to end, engaging over 15,000 clients with company initiatives and resources.Tools leveraged:• Canvas LMS• Adobe Creative Suite• Microsoft Office• CampusLabs -
Customer Success Coordinator | Client Onboarding & Retention, Social MediaDeluxe Corporation Feb 2015 - May 2016Minneapolis, Minnesota, Us• Conducted learning needs analysis in order to revamp client onboarding and team training processes, increasing client retention and employee performance by 32%.• Aligned business strategy and goals to deliver high quality, blended learning solutions that compliment training strategy and materials.• Strategized and delivered social media content to 75+ clients, engagement rate increased 10% in the first 6 weeks.Tools leveraged:• HootSuite• Adobe Creative Suite• Salesforce CRM• Microsoft Office -
Compliance Training Analyst | Social Media, Legal Compliance & TrainingPrimerica May 2014 - Feb 2015Duluth, Georgia, Us• Leveraged knowledge of adult learning theory to build company-wide social media compliance training program, including LMS online module development, QRGs, and assessment measures - decreasing compliance violations by 55%.• Maintained records of performance and training, managed back-end processes and platforms, and produced event data and reports as requested.• Developed a tiered triage system for compliance violation outreach that eliminated 65% of backlogged tickets in less than 6 weeks.Tools leveraged:• Hootsuite• UberVu• Absorb LMS• Adobe Creative Suite• Microsoft Office
Jordan Conway Skills
Jordan Conway Education Details
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Auburn UniversityAdult Education -
Georgia Southern UniversityMultimedia Communications
Frequently Asked Questions about Jordan Conway
What company does Jordan Conway work for?
Jordan Conway works for Ontra
What is Jordan Conway's role at the current company?
Jordan Conway's current role is Senior Manager, Employee Experience | People and Culture, Offsites, Real Estate, DEIB, Internal Comms.
What is Jordan Conway's email address?
Jordan Conway's email address is jo****@****dly.com
What schools did Jordan Conway attend?
Jordan Conway attended Auburn University, Georgia Southern University.
What are some of Jordan Conway's interests?
Jordan Conway has interest in Children.
What skills is Jordan Conway known for?
Jordan Conway has skills like Social Media, Event Planning, Customer Service, Time Management, Public Speaking, Microsoft Office, Leadership, Facilitation, Event Management, Leadership Development, Communication, Team Building.
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